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T
Tim_Weight
Participant
November 11, 2011
Question

Webhelp TOC Display in IE 8 and IE 9. (Robohelp 9.0.1.232)

  • November 11, 2011
  • 1 reply
  • 877 views

Hello.

We are having issues with our Webhelp TOC displaying in IE 8 and IE 9. The TOC pane is empty when viewed in either browser and the search also does not display any results. This does not happen with IE 7.

This occurs when the Webhelp is installed from the MSI of the application it supports. However, when the Webhelp is viewed locally, there are no issues with the TOC.

I have tried the solution described in the last post of this discussion but it does not solve the problem.

This problem has only arisen recently as our documentation has its own installers with which the issue does not occur. It is only now we have added the help to a product installer that it has surfaced.

Has anyone else experienced this issue?

Thanks,

Tim

This topic has been closed for replies.

1 reply

T
Tim_WeightAuthor
Participant
November 11, 2011

Problem solved.

This was an issue with the application installer caused by XML documents not being defined correctly in IIS.

An entry was added to the installer file defining the IIS configuration, which seems to have fixed the problem.

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