Inspiring

Question

When I generate my CHM file, some topics appear in blank!

Forum|Forum|9 years ago
December 27, 2016
3 replies
2580 views

Hi everyone.

I've been facing problems when I try to output my CHM file (RoboHelp 11).

The problem is that some topics appear in the list, but their content is in blank!

Some topics are OK, but others are in blank.

When I generate them clicking "Microsoft HTML Help" sometimes it works, sometimes it doesn't.

I don't know why it happens... If you can help me...

It's save on a local folder. The weirdest thing is that some topics are OK, but others not.

Sometimes the same topic can be viewed, but if I generate it again, the same content disappears...

I will put some pictures to explain it better to you.

The next image is the same topic shown in the previous image... I can't figure out why it happens...

Thanks in advance!

This topic has been closed for replies.

R

richaa37376493

Known Participant

Hi Peter,

Yes i have followed that process, but still i am facing the same issue.

Regards,

Richa Arora

R

richaa37376493

Known Participant

Hi there,

I am also facing the same problem.

Please help.

Regards,

Richa Arora

Peter Grainge

Community Expert

Rick has already responded to you in this thread. The TOC topic when cliclked on left pane, doesn't display the content on the right pane.

I'm sure he will pick up with you on that later in the day.

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Captiv8r

Legend

Hi there

Is there any consistency to this? For example, does it always happen to the same topics and always after you compile?

Or is it hit and miss in the same file and the same session? For example, you open the topic and its fine, click to view a different topic and later try to view this topic again but it's blank?

Sure sounds like a head scratcher! Rick

camilaf3199346Author

Inspiring

Hi, Rick.

It's the first case. It often happens to the same topics and always after I compile.

However, sometimes when I compile it again, their content can be viewed.

It's so strange because I didn't modify anything in the output screen!

camilaf3199346Author

Inspiring

Intermittent problems are the bane of any troubleshooting, eh?

I'd suggest downloading and installing the eval version of RoboHelp 2015. But my gut says it likely won't really make any difference.

Question here. Is your Windows operating system 32 bit or 64 bit?

If it's 64 bit, are you opening the CHM by clicking the button you see on the final dialog RoboHelp offers when the CHM finishes compiling? Or are you double-clicking the CHM files to open them in Windows?

I'd be happy to see if I can stumble onto anything on my own end if you want to make the CHM file available to me.

Cheers... Rick

Hi!

My Windows is 64bit and I double-click the CHM file to open them in Windows.

I don't know how I can send it to you, because I can't send it here. I can use WeTransfer to make it available to you, If you send me your e-mail.

Thanks for your help.

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