When we upgraded from RH11 to RH2015 the upgraded project didn't have any of the topics in it. Is there a way to get the topics to appear without having to import them after the upgrade?

Forum|Forum|9 years ago
March 28, 2016
2 replies
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Captiv8r

Legend

HI there

Can you share a screen shot depicting your RoboHelp application?

Cheers... Rick

PSCWAuthor

Inspiring

Hi Rick,

Here's a screenshot of my workspace after upgrading a RH11 project to RH2015 showing nothing in the Topic List, all the topics in the broken links folder, and the TOC showing missing files. I also received the error dialog inserted after the workspace screenshot for every project I've upgraded to RH2015. For each project, this is the result I see after the upgrade:

Any help would be greatly appreciated!

Thanks!

Pat

PSCWAuthor

Inspiring

Okay, I updated RH with the latest updates and moved an untouched copy of a project to my local drive and performed the upgrade. Same results, no topics in the Topic List and the Broken Links full of all the topics. Seems like nothing is working. Manual import looks like the surest option, although it's going to be a bit painful for our large projects. It just seems so odd that the last time we upgraded and went to TCS4, everything was fine but now it's not and we've been using the TCS for several years now. Unfortunately, as our organization is looking to consolidate tooling across doc teams (since we were acquired), this isn't looking good for our push to stick with RH. I can't let the MadCap side win!!!

So, after having upgraded one of my projects yesterday, manually importing all the topics and fixing the broken links, I updated RH2015 with the latest updates/patches (there were also FM and Captivate updates). Well, when i tried opening that "fixed" help file that had previously been updated to RH2015, I was prompted to upgrade again (I'm assuming because I applied the latest updates/patches). So I made a copy of my project on my local drive and upgraded. Well, the same problem happened yet again, no topics in the topic list. So, I'm chalking this up as an issue with RH2015 and I'm not looking forward to any updates to it in the future.

Jeff_Coatsworth

Community Expert

That shouldn’t have happened – is there any source control at work here?

PSCWAuthor

Inspiring

Hi Jeff,

No, there is no formal source control over these files. They are legacy help files that were originally created when RH wasn't owned by Adobe (and before I started working here in 2006). But, we had no problems migrating from that super old version to the TCS but are seeing problems going from RH11 to RH2015. Go figure. Not sure what could fix this, but we have imported the files for a couple of the projects that had missing Topics, but others are very large and cumbersome so I thought I'd check with the RH community to get some assistance.

Thanks!

Pat

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