Why do files drop out of WebHelp builds when they exist in the original project?

Forum|Forum|12 years ago
July 29, 2013
1 reply
4194 views

I am using RH 10 (upgraded early June 2013), Windows 7 and we support IE 9, Chrome, and Firefox.

I build my WebHelp to a WebHelpGenerated folder before checking it into CVS for my development to pull and place in our product.

My project has 1200 files.

I update a topic, save, generate, and lately the build has missing topic pages.

They display in the TOC, but the file is missing altogether and when I check the output View in RH10, it is missing there too, but the file is in the existing project folder. Somewhere along the way, the build is not picking up miscellaneous files.

In 2 of 3 cases, in my project folder, I had the original file and what I assume is some kind of duplicate file, that had a tilde symbol, for example, instructions~.htm. I didn't have permissions to do anything with this file, but after a reboot, I could delete the file, rebuild the Help and everything would be fine. In one case, I didn't have the odd file, but couldn't get the missing file in the build until a reboot.

Any help you can provide would be greatly appreciated.

Thanks

WebHelp

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Captiv8r

Legend

Hi there

Files don't typically just "fall out" of a build. Are you certain that you aren't using some sort of build expression along with Conditional Build Tags that is causing this to happen?

Cheers... Rick

S

shhimwritingAuthor

Known Participant

Perhaps "fall out" was the wrong way to describe, but random files are not getting built so when you try to open the topic, you get a "page not found" error, since the htm is missing from the output file.

To answer you question, no, I don't use build tags.

Thanks

R

RuWriter

Participating Frequently

Frankly, I wouldn’t waste my time on it – best practices dictate working in c:\projects\[project_name]\ - if using source control, check out all the project files to your local machine, work on them, generate help locally to the \!SSL!\ folder, publish it wherever; check the project files back in.

Wham, bam, thank-you ma’am! You’re done…

Thanks, Jeff. That may be the best thing to do for general practice, but I think our concern with that would be... would that fix this particular problem? Since we have now tested generating to a local C drive and still saw missing files, we feel like there is something else that's messing up the generation process...

Does everyone agree/assume that generating specifically to a "Project" folder on the C drive (and not just anywhere on the C drive) would make a difference? If so, we have not tested that, but we would have to confer with our developers before making a change like that because we check in our project and generated files using CVS and have to have a matching file structure to the directory there.

Thanks!

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