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TMSpats2
Known Participant
April 6, 2009
Question

Why do I keep getting prompted for new version of FLash

  • April 6, 2009
  • 2 replies
  • 1214 views

I am working with Tech Comm Suite - RoboHelp 7.  I am working on a big project that is due in a couple of days.  For some reason, when I compile and click on View, I am now being prompted to update my version of Flash.  I can't get past that.  I have Version 10 of Flash but the message I get says....

You don't have Macromedia Flash Player 6.0 or later!

This help system makes use of Adobe® FlashTM software, and we are trying to automatically update your Flash Player to the latest version.

If you would prefer not to update right now, you can view a non-Flash version of the help system by clicking the button below.

I can't get past it.  Any Help would be appreciated!

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    2 replies

    P
    Adobe Employee
    Piyush_B
    Adobe Employee
    April 9, 2009

    Hi TMSpats2,


    Please try uninstalling and reinstalling Adobe Flash Player by following the mentioned steps:


    • Download the Adobe Flash Player uninstaller:

                Windows: uninstall_flash_player.exe (205 KB) (updated 2/24/08)


    • Save the file to your system, choosing a location where you can find it (for example, your desktop). Macintosh users may need to open or unstuff the .hqx file.
    • Quit ALL running applications, including all Internet Explorer or other browser windows, AOL Instant Messenger, Yahoo Messenger, MSN Messenger, or other Messengers. Check the Windows system tray carefully to make certain no applications are still in memory which might possibly use Flash Player.
    • Run the uninstaller. This will remove Adobe Flash Player from all browsers on the system.
    Thanks and regards
    Piyush
    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 7, 2009

    Search on Google or the Flash forums.

    There was a problem with the update not being applied, I hit it myself some months ago.

    See www.grainge.org for RoboHelp and Authoring tips

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