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Bernadino50
Inspiring
January 11, 2012
Question

Why don't bullets print?

  • January 11, 2012
  • 1 reply
  • 3283 views

I'm running RoboHelp 9.0.2.271 and I'm generating output using Adobe AIR browser based help and FlashHelp Pro. I'm sure this is a user error, but I can't figure out why my bullets used to show up when  topics were sent to the printer, but now the bullets are missing when topics are printed. The bullets look fine in the Design view, the RH preview, and in the generated output--they just won't print.

So far I've:

  • Compared the current CSS file with the CSS file from a project with bullets that do print. No discrepancies were readily apparent.
  • Copied a bullet icon that was successfully printed (in another project) to the project in question. Edited the styles to reference the test bullet. The test bullet displayed correctly, but still didn't print.

Does anyone have an idea what might cause such behavior?

Thanks!

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 12, 2012

Create a new single topic project using the same CSS and graphic for your bullets. Generate the outputs and verify the problem still exists in the outputs. Then see the contact page on my site and send the dummy project as instructed there.

I will see if I can find the problem.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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B
Bernadino50Author
Inspiring
January 13, 2012

Peter,

I did create a new single topic project, as you suggested. Using the same CSS and graphic, I saw the same behavior as before, where all seems well until I either look at a print preview in the browser or actually print--then there are no bullets. Interestingly enough, I discovered that if I rename the CSS file, without changing its content at all, and associate my single topic with the renamed CSS, then my generated output doesn't seem to use the style I want--but the bullets do print. (In this instance, the Design view and the RH preview continue to look the same as they did before the file was renamed.) I will send the dummy project to you, per your instructions.

Thanks for taking a look at it.

B
Bernadino50Author
Inspiring
January 20, 2012

Bernadino

Did the above fix your problem?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Thanks for taking a look Peter.

Thanks also for the heads up regarding the Pro versions. I was trying that output as well since we just purchased the server product.

Since your post of the 15th, I've tried printing to more than one printer, but I get the same results--no bullets. (Some of my other projects do show bullets when sent to these same printers.)

I've also removed the image reference from the paragraph style, with no apparent change in behavior.

This morning, I took the CSS file from a similar project where the bullets do print and copied it into the "problem project." Then, I changed the properties of a topic containing bullets so that it would look to the other CSS file. When previewed in RH, I could tell the topic was using the "new" CSS file since a different bullet graphic was displayed. (The graphic file exists in the "problem project" too.) However, when the project was generated and the topic was sent to the printer, once again, no bullets were printed.

I'll keep working on this... Any additional ideas will certainly be appreciated.

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