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Bernadino50
Inspiring
January 11, 2012
Question

Why don't bullets print?

  • January 11, 2012
  • 1 reply
  • 3283 views

I'm running RoboHelp 9.0.2.271 and I'm generating output using Adobe AIR browser based help and FlashHelp Pro. I'm sure this is a user error, but I can't figure out why my bullets used to show up when  topics were sent to the printer, but now the bullets are missing when topics are printed. The bullets look fine in the Design view, the RH preview, and in the generated output--they just won't print.

So far I've:

  • Compared the current CSS file with the CSS file from a project with bullets that do print. No discrepancies were readily apparent.
  • Copied a bullet icon that was successfully printed (in another project) to the project in question. Edited the styles to reference the test bullet. The test bullet displayed correctly, but still didn't print.

Does anyone have an idea what might cause such behavior?

Thanks!

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 12, 2012

Create a new single topic project using the same CSS and graphic for your bullets. Generate the outputs and verify the problem still exists in the outputs. Then see the contact page on my site and send the dummy project as instructed there.

I will see if I can find the problem.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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B
Bernadino50Author
Inspiring
January 13, 2012

Peter,

I did create a new single topic project, as you suggested. Using the same CSS and graphic, I saw the same behavior as before, where all seems well until I either look at a print preview in the browser or actually print--then there are no bullets. Interestingly enough, I discovered that if I rename the CSS file, without changing its content at all, and associate my single topic with the renamed CSS, then my generated output doesn't seem to use the style I want--but the bullets do print. (In this instance, the Design view and the RH preview continue to look the same as they did before the file was renamed.) I will send the dummy project to you, per your instructions.

Thanks for taking a look at it.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 23, 2012

This is very odd as I had no trouble sending it to my home printer. I will try again next week with an office printer.

"I discovered that if I rename the CSS file, without changing its content at all, and associate my single topic with the renamed CSS, then my generated output doesn't seem to use the style I want--but the bullets do print. (In this instance, the Design view and the RH preview continue to look the same as they did before the file was renamed.)"

You say that after changing the CSS name it works OK in Design View and Preview but not in the in the generated output. Have you checked the renamed CSS file is in the generated output.

Is your project on your local drive?

Have you tried generating webhelp (not Pro version) to your local drive?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Prints fine here on other printers.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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