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A
Anonymous
August 17, 2010
Question

Why don't my skins show up?

  • August 17, 2010
  • 2 replies
  • 1029 views

I am using RH8, and generating merged, browser based air help.

When I generate air help the correct skins display on my pc. However, when I access them on the server (using the URL) the template is correct but the skins are incorrect. The color and the branding options don't display properly.

I have been looking for the skin file and I don't think I have one. But I'm not sure exactly what the file name is or where it should be located.

SueKL had this problem a few months ago.  I read through the postings. There didn't seem to be a final solution.

Can anyone tell me if this is the solution - my skin files might be missing? If not, what else can I try.

Thanks for the help

Pat

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    2 replies

    S
    SueKL
    Known Participant
    August 19, 2010

    Hi Pat,

    I had this problem awhile back.  I was told that this was a glitch that RH was going to address.  I was advised to rename the ac_oetags.js file to AC_OETags.js.  This worked for me on one server but not on another.  This solution was courtesy of Praful.

    You can find this .js file in your output folder:

    SSL --> Adobe Air --> BrowserBasedHelp.

    Hope this helps.

    P.S.

    Everytime you regenerate you will have to go in and do this as you'll have a new output file.

    Captiv8r
    Captiv8r
    Legend
    August 19, 2010

    Thanks for that info, Sue!

    Indeed that would make perfect sense if the web server is of a UNIX variety!

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

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    SorcererStone Blog

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    Captiv8r
    Captiv8r
    Legend
    August 18, 2010

    Hi Pat

    I stand to be corrected on this, but I don't think you can expect the Browser Based version of AIRHelp to exactly resemble the locally installed counterpart.

    Aside from that, you might also be interested in the following Technical Note. I believe the Browser Based AIRHelp skins are composed of Flash elements. So it's possible that you need to tweak the MIME types on your server to allow Flash SWFs to be transmitted.

    I think the link below offers more on this.

    Click here to view

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7 or 8 moments from now - $24.95!

    Adobe Certified RoboHelp HTML Training

    SorcererStone Blog

    RoboHelp eBooks

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 18, 2010

    Hopefully Rick's reply will help you.

    You said the thread you found at http://forums.adobe.com/message/2861270#2861270 did not have a solution. In that thread Praful Jain asked for further information so that he could assist but no one responded to him! It might be worth pursuing that if you cannot resolve things via the link Rick supplied.

    You will need to involve IT.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    A
    Anonymous
    August 18, 2010

    Is there another solution for this? We can't make our customers change their mime files to run help.

    I am wondering if I even have a skin file. Can anyone tell me where it's supposed to be and if it's .skn.

    Thanks.

    Pat

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