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DXD_Princess
Known Participant
March 15, 2013
Question

Wiki or Robohelp - What are the benefits of using a wiki vs publishing projects in robohelp?

  • March 15, 2013
  • 1 reply
  • 3188 views

What are the benefits of using a wiki vs publishing projects in robohelp? I currently use RH9/RH9 Server and  publish multiple SSL.  The company is looking to stop using Robohelp and replace our online help authoring tool  (RH) with a wiki. Are there any benefits of going to a wiki environment.  What RH features/functions that I have today will i not have by having IT import our robohelp files into a wiki?

I know that a wiki is not an authoring tool, but someone must think it is and we'll still have all the functionality of publishing multiple SSLs, reports, etc once in the wiki environment.  Any comments - is this the best route?

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 15, 2013

Short answer - it depends.

Wikis can be used as HATs, but that wasn't their primary purpose. What is the company hoping to achieve with the wiki vs RH? AFAIK, getting content out of RH and into a wiki will be painful - there's no import I've heard of.

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DXD_PrincessAuthor
Known Participant
March 18, 2013

What do you mean when you say.....Wikis can be used as HATs, but that wasn't their primary purpose. What is the company hoping to achieve

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 18, 2013

When I say that wikis can be used as a HAT (help authoring tool), but that wasn't their primary purpose, I mean that wikis were designed for community sharing of content; HATs traditionally are one-way - the author writes and the audience receives; with a wiki, everybody can write & all receive. It's a different model.

Wikis like Confluence have done a lot to add HAT-like features to their structure. You can configure different spaces for version control and content access, but it's still not as easy as CBTs and SSLs in RH.

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