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K
ktbFL
Inspiring
October 15, 2014
Question

Will Webhelp CSH still map correctly when help is used offline

  • October 15, 2014
  • 1 reply
  • 408 views

Using RH10:

Before I got here, all help was done as CHM... and most of our users go offline during the day when using the software because of the locations they are in (no internet connections available).  Our application is not a web based app because of this.  We would like to start using a webhelp output however so that we have better working files, etc.  The developer states that the webhelp "package" of files can be downloaded onto a laptop with the software.  However, he is concerned that when this occurs, because there is no network to automatically map the topics to the correct screens, that once offline, the map IDs will no longer work to bring up the right page of help as a CSH.

Can anyone speak to this?  Is this a problem? If so, any idea how to get around this?

Thanks!

This topic has been closed for replies.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
October 15, 2014

CSH works fine with WebHelp installed locally – our software is installed on the client’s LAN server and is run with a client on the workstations. My help installer creates a folder on the LAN server and unpacks itself into it. The software calls the WebHelp by using the RH-provided CSH method (I think we use the VB or .NET method, I forget) to use Map IDs to launch the appropriate page.

K
ktbFLAuthor
Inspiring
October 15, 2014

Thanks, Jeff... This is what I suspected was the case but needed to

confirm... You totally rock! Thanks for your timely and most helpful

response!

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
October 16, 2014

Thanks so much Peter! I knew about MOTW for web based, but wasn't sure if

i needed it for local stuff... THANKS SO MUCH!!!!!

On Thu, Oct 16, 2014 at 3:24 AM, Peter Grainge <forums_noreply@adobe.com>


And make sure that you’re all patched up too for the fixes for Chrome’s security paranoia of local html files.

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