Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

WinHelp 2000 search file failure

Participant ,
Jul 05, 2008 Jul 05, 2008
Here's a weird one...

Our products consist of a number of WinHelp 2000 help files.

One client could not generate the .fts search file trying one of the products. I found that his IT people had blocked writing to the Windows/Help folder which is where the generated fts file is placed - hence no search. OK, I understand that.

IT allowed him write access to the area, but still no search file generation for that one product. He tried other products that he hadn't tried before and they worked fine. Just the first product failed to work.

It's as if Windows has an evil streak and took offense at the first attempt and decided it wasn't going to let it create the search file - ever.

The client has tried rebooting, reinstallation of our product, searching for the fts file placed somerhwere else on his hard drive - nothing. The client is running XP.

Any ideas people???
583
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Participant , Jul 07, 2008 Jul 07, 2008
Thanks Pete,

The client just called. His IT person signed on to his machine with administrative rigths and the search then built OK.

I can't explain that, but at least it's fixed
Translate
Enthusiast ,
Jul 07, 2008 Jul 07, 2008
Hi, David,

Perhaps the client could try deleting the hidden .gid file that is created in the same folder as the help file. An old or corrupted .gid file can cause problems with the full-text search.

Pete
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 07, 2008 Jul 07, 2008
LATEST
Thanks Pete,

The client just called. His IT person signed on to his machine with administrative rigths and the search then built OK.

I can't explain that, but at least it's fixed
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation
Download Adobe RoboHelp