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A
Anet G
Participant
November 15, 2012
Question

Word VBA Macro Version Registered is Incorrect

  • November 15, 2012
  • 1 reply
  • 1983 views

I am running RoboHelp 10. Windows 8. When I try to generate Printed Documentation, this message appears "Please re-install Printed Documentation."  I've searched the previous postings. While my post is related to the problem; it is not related to the solution. Any suggestions for fix would be appreciated.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
November 15, 2012

Rh10 was released before Windows 8 so Adobe could only test against a beta version, which they did and they made some changes so that Rh10 was compatible with that beta.

It is possible Microsoft made changes subsequently that are causing this problem but first we need to rule out other causes. You have found other posts related to the problem but ruled them out as the solution. It would help to know what you found and why those solutions are not relevant.

Does this problem occur with a brand new project? What version of Word are you using?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anet GAuthor
Participant
November 16, 2012

Hi Peter,

I edited the email, saved it as draft and couldn't send. This is why I had

to make a new thread. Here are my responses to your questions:

Anet

The email from your original post had a line about working for Beth but when

I came to the forum via the web you had edited it out. I removed this

because it had nothing to do with the issue and thought the mention leaned

on the side of name dropping.

I think this problem is Windows 8 related so the first thing is can you work

on a Windows 7 machine and do you get the same issue there? My desktop runs

Windows Vista. I installed RH10 on that machine and was able to generate the

Printed Documentation without issue. The version of Word is 7.

I want to confirm the setup here. You mention links between projects not

working so it sounds like this is a merged help scenario. Correct? Is the

reason for creating new projects part of resolving the broken links problem?

I'm wondering if maybe I should speak to Beth who I know? I will wait until

I hear from you on that. The project I am working on will eventually be in a

merged WebHelp scenario. And yes.the reason for creating NEW projects is due

to resolving the broken link issue. Some of us project contractors had to

'rename' the project. Beth found that when we do this, RH does not rename

everything. Therefore, when linking, the path for the link does not

represent the actual name of file folders, etc. (I hope that makes sense). I

can forward you Beth's communication (different email acct) to me about

creating new projects for future linking. If you want this, please let me

know where to send.

Thanks.

Anet Gambina

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A
Anet GAuthor
Participant
November 20, 2012

Just before I do contact Adobe, please confirm that the macro security levels have been reduced in Word 2010 on the Windows 8 machine.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Hi Peter,

I’m not sure what you’re asking but thought maybe a screen shot of the current Macro Settings would help:

Thank you for your help.

Anet Gambina

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