Word VBA Macro Version Registered is Incorrect

[Anet G]

I am running RoboHelp 10. Windows 8. When I try to generate Printed Documentation, this message appears "Please re-install Printed Documentation."  I've searched the previous postings. While my post is related to the problem; it is not related to the solution. Any suggestions for fix would be appreciated.

[Peter Grainge]

Rh10 was released before Windows 8 so Adobe could only test against a beta version, which they did and they made some changes so that Rh10 was compatible with that beta.

It is possible Microsoft made changes subsequently that are causing this problem but first we need to rule out other causes. You have found other posts related to the problem but ruled them out as the solution. It would help to know what you found and why those solutions are not relevant.

Does this problem occur with a brand new project? What version of Word are you using?

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@petergrainge

[Anet G]

Hello Peter,

Thank you for responding. Did I mention that I work for Beth Gerber? Anyway, I am running MS Professional, Word 2010. The project was renamed to retain the stylesheet, skin, master pages, etc. I heard from Beth regarding links not working between projects. She now wants me to create a new project and import the content. (I wish there was an easier way).

On the forum, I found one other post relating to this problem. The person posting claimed the problem was due to ‘changed domains.’ I don’t have that situation here.

Anet Gambina

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[Peter Grainge]

Anet

The email from your original post had a line about working for Beth but when I came to the forum via the web you had edited it out.

I think this problem is Windows 8 related so the first thing is can you work on a Windows 7 machine and do you get the same issue there?

I want to confirm the setup here. You mention links between projects not working so it sounds like this is a merged help scenario. Correct? Is the reason for creating new projects part of resolving the broken links problem? I'm wondering if maybe I should speak to Beth who I know? I will wait until I hear from you on that.

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@petergrainge

[Anet G]

Hi Peter,

I edited the email, saved it as draft and couldn't send. This is why I had

to make a new thread. Here are my responses to your questions:

Anet

The email from your original post had a line about working for Beth but when

I came to the forum via the web you had edited it out. I removed this

because it had nothing to do with the issue and thought the mention leaned

on the side of name dropping.

I think this problem is Windows 8 related so the first thing is can you work

on a Windows 7 machine and do you get the same issue there? My desktop runs

Windows Vista. I installed RH10 on that machine and was able to generate the

Printed Documentation without issue. The version of Word is 7.

I want to confirm the setup here. You mention links between projects not

working so it sounds like this is a merged help scenario. Correct? Is the

reason for creating new projects part of resolving the broken links problem?

I'm wondering if maybe I should speak to Beth who I know? I will wait until

I hear from you on that. The project I am working on will eventually be in a

merged WebHelp scenario. And yes.the reason for creating NEW projects is due

to resolving the broken link issue. Some of us project contractors had to

'rename' the project. Beth found that when we do this, RH does not rename

everything. Therefore, when linking, the path for the link does not

represent the actual name of file folders, etc. (I hope that makes sense). I

can forward you Beth's communication (different email acct) to me about

creating new projects for future linking. If you want this, please let me

know where to send.

Thanks.

Anet Gambina

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[Peter Grainge]

On the issue you raised, I think the problem is Windows 8 and one that needs to be flagged with Adobe. Before I do that please clarify the version of Word you are using. You say Word 7, not a version I am familiar with.

On the problem Beth has with links, perhaps you could suggest to her that she lets me know what problems she is having. I will be happy to see if I can suggest something.

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@petergrainge

[Anet G]

Hi Peter,

To confirm:

Successful generation of Printed Documentation: RoboHelp 10, Windows Vista, Word 2007

Unsuccessful generation of Printed Documentation: RoboHelp 10, Windows 8, Word 2010.

Thanks.

Anet Gambina

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[Peter Grainge]

It is looking like a Windows 8 problem. I will let Adobe know.

Please ask Beth to contact me if I can help with the merged help problem.

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@petergrainge

[Peter Grainge]

Just before I do contact Adobe, please confirm that the macro security levels have been reduced in Word 2010 on the Windows 8 machine.

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@petergrainge

[Anet G]

Hi Peter,

I’m not sure what you’re asking but thought maybe a screen shot of the current Macro Settings would help:

Thank you for your help.

Anet Gambina

[Peter Grainge]

It would help if the screenshot had made the trip to the forum. Screenshots can only be added with a web reply, not an email reply.

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@petergrainge