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A
Anonymous
July 24, 2009
Question

Words in TOC tooltip truncated on Windows Vista

  • July 24, 2009
  • 2 replies
  • 1363 views

When the text on TOC tooltips in webhelp exceed a certain length, words are truncated. For example, if you have the word "software",  you may have the "s" on one line and "oftware" on the following line.

This does not occur on Windows XP, only on Windows Vista. Has anyone experienced this issue?

I'm using RH7 and the browser is IE7. Operating system Windows Vista.

This topic has been closed for replies.

2 replies

Willam van Weelden
Willam van Weelden
Inspiring
July 24, 2009

Hi again,

I tried your problem on some different objects and I get this problem in the menu as well as in regular topics. I think Vista uses a different method to show tooltips (there's now a difference between tooltips and infotips). I'm sorry, but I don't know what's causing this. Sorry, perhaps another member can help.

A
Anonymous
July 24, 2009

Thanks for looking into this.

A
Anonymous
June 20, 2012

Hi all,

I'm still having this problem when viewing RH9 WebHelp with IE9 on Windows Seven.

As anyone found a solution since the original post here? Possibly something to tweak in one of RH .js files?

Thanks in advance.

Willam van Weelden
Willam van Weelden
Inspiring
July 24, 2009

Hi,

I haven't experienced this problem myself, but it seems to me that this problem is an Internet Explorer problem. RoboHelp 7 webhelp uses whthost.js to build the menu. It creates the tooltip bij putting an alt option to the hyperlink, as in the function writeBook (line 256):

sHTML+=");return false;\" title=\""+sName+"\"><img alt=\"Boek\" name=\""+getBId(nIdx)+"\" src=\""+sIcon+"\" border=0 align=\"absmiddle\">";

Sorry for the script, but it gives you insight in the way robo works. Robohelp uses this same method for the entire skin.

This sets a normal alt text for a menu item, similar to the one robo uses for an image. (Yes, it should use title instead of alt, but it doesn't.) Does the same problem occur with images in topics, or do you only have this problem in the menu?

A
Anonymous
July 24, 2009

Thanks for your reply. This only happens to me in the TOC. Anyway the images I use do not have a tooltip. It am not sure if it has to do with IE, because it does work correctly on IE 7 o a Windows XP system. The error only occurs in Windows Vista.

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