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A
Anonymous
September 11, 2009
Question

X5 Freezes at file import

  • September 11, 2009
  • 1 reply
  • 531 views

I am updating republishing a webhelp system created a few years ago with X5. When I opened the project, about 8- 10 file names were marked with red X's. The files were still in folder. When I tried to import them into the project, RoboHelp froze, no longer responding to the keyboard or the mouse. I had to close the program with the Task Manager.

This is a new installation of Robohelp, and includes SP 2.

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
September 12, 2009

Two tests.

1] Import some other topic.

2] Create a new project and try to import one of these topics into it.

See www.grainge.org for RoboHelp and Authoring tips

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A
Anonymous
September 14, 2009

Peter,

Thanks for the suggestion. I examined the missing files, and file names all had a strange character inserted into them. It was a u with a ^ over it. I removed these characters and tried to import the HTML into the project.

That's when the program crashed. I moved the files out of the project folder, and tried to import them again. That worked. It seems strange that no else has encountered this issue, but now there is a possible resolution.

Charles

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