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JGaf10311788
Inspiring
February 23, 2011
Question

Zoom + Popups: An ugly mix?

  • February 23, 2011
  • 1 reply
  • 864 views

Hi,

I'm using RH8, WebHelp and Zoom 6 (Build 1019)

I've recently added 2 popups to my WH project.... Zoom is indexing these popups and displaying them in the search results, as links to an individual file.  Clicking on the popup link in the search results, results in only the information in the popup being displayed. It's as if these popups exist as their own file.

So, then my first reaction was to add the popup files to the skip list.  Well, this isn't going to work because while the search result lists the popup as a specific file, this file really doesn't exist in my file structure!  It's very strange. Here's an example of what's happening:

The RH file: dataex.htm:

---contains a specific zoomtitle : "DataEx" and specific zoom description.

---contains a popup with the word "apple"

---is correctly indexed by zoom

Searching for "apple" returns:

--an entry for DataEx displaying the correct zoom titla and description (as expected)

--an entry for the popup, displayed as: "dataex_text0" + popup contents for the zoom description

Why is it treating the popup as a separate file?

I tried wrapping the ZOOMSTOP and ZOOMRESTART tags around the popup but that did NOT work!

I don't want popups to display in the search results.  Any other suggestions, besides just removing the popup all together (I wasn't sure if I was going to keep it anyway)

Thanks for your help!

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    February 23, 2011

    I think you are talking about text popups rather than ordinary topics where the link defines it as a popup, correct?

    If so I don't use them but I have a feeling they don't have a file extension. ZoomSearch by default has an option selected to search files with no extension. Try turning it off.

    If that is not the scenario, more information please.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    J
    JGaf10311788Author
    Inspiring
    February 23, 2011

    Yes, thanks for the clarification. Your assumption is correct -  I am talking about Text-only Popups..

    Unfortunately, I have already toggled the "Scan files with no extensions" option OFF.......it was a brilliant idea though...

    Why aren't the zoomstop and restart comments working in this case? Hmm....

    :::::::::headed over to the zoom forum:::::::::::

    johndaigle
    johndaigle
    Legend
    February 23, 2011

    Wow,........I DO have 2 additional .htm files in my folder - one for each of my popups! "text0" and "text1" have been added to the filename to represent these popups. I had been viewing the directory in a windows explorer window, I hadn't refreshed it! (simply because I didn't know I added any new files (because I didn't add them, RH did!)

    Interesting to note these .htm popup files do not display in the RH Project Manager!   

    Excluding these specific files from the zoom indexer solved my problem.......


    Snap! I feel silly not thinking about the output files! (That's why they are not found in the PM source files.)
    Thanks for sleuthing this.

    John

    John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
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