Known Participant

Question

Adobe TCS 2020: Linking RobHelp to FrameMaker?

Forum|Forum|5 years ago
November 12, 2020
16 replies
1210 views

Hello,

I recently upgraded to Adobe Technical Communication Suite (ATCS) 2020 (including FrameMaker 2020 and RoboHelp 2020).

Previously, I had been using ATCS 4 (with FrameMaker 11 and RoboHelp 10).

Previously, I had a FrameMaker 11 project and a RoboHelp 10 project. The RoboHelp 10 project was linked to the FrameMaker 11 project to allow single sourcing. (Any change made to the FrameMaker files was automatically reflected in the RoboHelp project.)

I have just done the following:
• I have converted the old Frame 11 project to Frame 2020.
• I have converted the old RoboHelp 10 project to RoboHelp 2020.

QUESTION: How do I link the new RoboHelp 2020 project to the new Frame 2020 project (so I can continue to do single sourcing)?

In other words, I want the RoboHelp 2020 project linked to the Frame 2020 project... so that any change made in the Frame 2020 project will be automatically reflected in the RoboHelp 2020 project.

Thank you for your reply! I have studied the information about linking on adobe.com, and I have not been able to make the slightest progress whatsoever on achieving this....

Yours,

Keith

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

@cynthiacharb - AFAIK your paragraph and character formats appear in the Publish settings much like they do in RH & your TOC in FM sets the look for what the TOC appears as in the output (provided you have enough indenting for it to pick up the different headings).

Jeff_Coatsworth

Community Expert

@cynthiacharb - have you tried the direct FM Publishing route?

C

cynthiacharb

Participant

I see that the new Publish feature offers more control over the output than it did in 2017 suite. I'll have to investigate further...

Jeff_Coatsworth

Community Expert

@PaulJena - are both versions up to date with the latest patches? Have you tried creating a new RH project and linking your FM content to it? Have you tried contacting @Surbhi_Maheshwari17103204 ?
Regarding FM2020 creating SharePoint output - I don't think so (yet)

I don't think .isf conversion to .fsf exists in RH2020 - you'll have to check with RH Support about that one. I do know there's a .isf import to your FM's .sts settings file in FM.

P

PaulJena

Participating Frequently

Thank you for the quick reply. I was about to say the tools are fully patched as I've clicked Check Updates a number of times in the past week but, having now checked against the Adobe site, Check Updates isn't picking up the 4 available patches. I'll update and see how it goes.

Jeff_Coatsworth

Community Expert

RH2020 version 0 had a bug in it that didn't recognize that there were o/s patches. You had to manually load the latest patch from https://www.adobe.com/support/robohelp/downloads.html

Jeff_Coatsworth

Community Expert

@cynthiacharb - have you tried publishing directly out of FM? With each version of FM, the controls that RH offers are getting more & more exposed inside the Publish pane in FM.
FYI the engine that FM uses to create HTML5 is really RH under the hood.😁

P

PaulJena

Participating Frequently

I've recently installed TCS 2020 and have the same issue with RoboHelp not linking correctly to FrameMaker (and the workaround didn't work).

Do we have a date when this issue will be fixed?
Can FrameMaker produce ResponsiveHTML suitable for SharePoint?
Is there still an option to export the RoboHelp ISF?

Best Regards,

Paul

T

Theresia5E7B

Known Participant

Ensure that you have latest updates to both products installed, first within the product, and then here are the links separately in case that helps.

https://www.adobe.com/support/robohelp/downloads.html

https://supportdownloads.adobe.com/product.jsp?product=22&platform=Windows

Follow the link provided by Jeff and read that.

It does not work for me with large files/books. Adobe is working on a fix.

C

cynthiacharb

Participant

Took a while to responsd, but yes I have all the latest updates. Still not working. Adobe has been no help thus far. My book file is large, but what is "large" vs "small". This should not matter. Worked fine in the previous version of FM/RH for decades.

C

cynthiacharb

Participant

Has anyone figured this out yet? FM-link-RH is the only reason our team uses Tech Comm Suite (to create WebHelp), and I haven't been able to get this to work since our recent upgrade to Tech Comm Suite 2020. Very frustrating.

Jeff_Coatsworth

Community Expert

@keithh13764083 check out this thread - https://community.adobe.com/t5/robohelp/robohelp-2020-does-not-link-import-framemaker-2020-files/m-p/11637877?page=2#M134699 - for a workaround

Jeff_Coatsworth

Community Expert

@keithh13764083 - did you get your system working?

K

keithh13764083Author

Known Participant

Hello Jeff,

Thanks for inquiring about this... We never did get RH 2020 to link successfully to FrameMaker 2020. It's not urgent right now that we get it working, and we have a workaround to the problem for now.

At a future time (when we have more time), we'll revisit the issue and see if we can get it to work.

S

Surbhi_Maheshwari17103204

Adobe Employee

Hi Keith,

In contents panel, you can right-click and select Link> Link File. Now select the .fm, .book which you want to link to RH project. Once the file is linked, you can right-click on it and select Create/Update Topics. This will generate html topics in RH. Same is the case with import workflow.

Whenever a linked file will be changed in FM, it will turn out of sync. You can sync it both ways: from source to RH project or vice versa. I am using RH 2020 Update 2 and FM 2020 (build number:16.0.1.817). Please check your RH and FM versions.

Kindly let me know how you are using it. If needed we can connect over a screenshare call to resolve this asap. Kindly email me at sumahesh@adobe.com

Thanks and Regards,
Surbhi Maheshwari

Peter Grainge

Community Expert

You are saying that after creating the link to the Fm document and right click on it, the Create/Update does nothing, correct?

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