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A
Anonymous
May 24, 2006
Question

Failed the generate PDF file

  • May 24, 2006
  • 3 replies
  • 5422 views
Hi,

I've just installed a trial version and tried generating help in different formats.
While generation of Printed Documentation unknown error occurs.
This is the line in the log file:
Failed the generate PDF file 'E:\Program Files\RoboHelp Office\RoboHTML\Samples\Test\!SSL!\Printed_Documentation\Printed_Documentation.pdf'...

Doc file is created, Pdf - is not.

However, if I run then AdobePDF manually, it pops up a MessageBox with this error:
Cannot find 'E:\Documents and settings\Administrator\Application Data\1-Step RoboPDF\Empty.pdf\Empty.htm'

If I close messagebox then it works fine and generates PDF from the Printed_Documentation.doc generated by RoboHelp.
What could it be?

Alex.
This topic has been closed for replies.

3 replies

A
adboll
Participant
March 1, 2010

Make sure the Adobe Acrobat PDF conversion toolbar plugin is

enabled in Microsoft Word:

http://kb2.adobe.com/cps/330/330984.html

This fixed this very problem for me! Crazy solution and crazy place to find the menu option to re-enable!

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 24, 2006
I am not sure what else to suggest. It is unusual for Program Files to be on anything but the C drive so I wonder if you have some sort of unusual set up that is maybe causing this problem.

It sounds like you may be using RH for Word. Have you tried the same thing in RH HTML and does it give the same problem?

The support here is from other users so no way of looking at the source code or conditions.

There is a topic on my site about Printed Documentation and Print Issues. Maybe a look at those will reveal something.

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A
Anonymous
May 24, 2006
By the way, I found that this message "failed the generate..." is in PrintDocGenerator.dll
RoboPDF can generate PDF when launched manually.

It seems to me that PrintDocGenerator.dll is unable to invoke RoboPDF.

>>I am not sure what else to suggest. It is unusual for Program Files to be on anything but the C drive so I wonder if you have >>some sort of unusual set up that is maybe causing this problem.
I wouldn't say that there is anything unusial. System drive is E, everything is also on disk E. Disk C is occupied by WinSrv. I have 2 OS on my computer. Current OS is XP. (Of course RH was installed on same OS )

>>It sounds like you may be using RH for Word. Have you tried the same thing in RH HTML and does it give the same problem?
What do you mean? RH for Word vs. RH HTML? I'm using RoboHelp HTML. What is RH for Word?
Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 24, 2006
All I meant by "unusual" is that most RH users will have Program Files on their C drive. I don't know if perhaps RH looks on the C drive for RoboPDF, perhaps it shouldn't but that is not the same thing.

RH for Word is a version of RH that uses Word documents as source files rather than HTML files. You mentioned "a project built from my source Doc file" which made me think you were using RH for Word.

Have you looked at the "print issues" topic to see if anything there helps?

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 24, 2006
Welcome to the forum.

Follow this link and look at Snippet 33. Click here.

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A
Anonymous
May 24, 2006
>> Follow this link and look at Snippet 33. Click here.
This link doesn't work.
A
Anonymous
May 24, 2006
OK, now the link works.
I made the changes according snippet 33.
It solved issue with the MessageBox "Cannot find 'E:\Documents and settings\Administrator\Application Data\1-Step RoboPDF\Empty.pdf\Empty.htm".
Thanks.

However, RoboHelp is still unable to generate PDF.
Same line in log: Failed the generate PDF file 'E:\Program Files\RoboHelp Office\RoboHTML\Samples\Test\!SSL!\Printed_Documentation\Printed_Documentation.pdf'...
Still no clear definition of the error..

Any ideas?
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