Generated HTML output not maintaining ToC hierarchy

[Rosemary5EA4]

Hi all, I am very new to RoboHelp and also not a computer programmer. 
I have successfully (previously) created the project, added all my content with sections and topics and some sections with embedded subsections (e.g., level 2 or level 3 sections with their own topic pages). I was able to successfully generate Microsoft HTML Help (.chm) output files. However, after coming back to make updates several months later, any newly generated .chm file is not displaying the correct hierarchy from the Table of Contents? 

For instance, all the content appears to be there, but level 2 sections that should be hidden until you expand the level 1 section heading are now showing up as level 1 in the generated output. The ToC looks correct in Author Mode.

I don't understand at all. Some kind of issue introduced through a software update?... I have tried creating a new ToC from scratch but the same issue recurs... I am in version 2020.03.32.
Any ideas appreciated.
Many thanks.

[Peter Grainge]

I have edited the tags you applied as 2020 is a New UI version, not Classic. This is ringing a bell so a search would be worthwhile.

Try two things.

1. Applying Update 5.
2. Try a search.

If no luck with either, post back.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[Rosemary5EA4]

Thanks Peter. Will do....

[Rosemary5EA4]

Well, after much hair-pulling, thinking it was something I was doing wrong, I applied the update (patch 5) and the issue is resolved. 

I saw a similar issue reported in: https://community.adobe.com/t5/robohelp/html-output-chm-has-a-different-folder-hierarchy-than-the-to...

and I will cross reference the posts.

[Peter Grainge]

@Rosemary5EA4 Glad you have resolved it, sorry I wasn't in a position to search at the time but the problem was ringing a bell.

Thank you for cross referencing the threads, that does help the forum work better.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information