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Jared Hess
Jared Hess
Legend
January 26, 2015
Question

Is there a problem with chm output and windows 8.1?

  • January 26, 2015
  • 1 reply
  • 1431 views

We're using RH 9 (latest build) to generate our chm files.

One of the developers I work with has problems in Windows 8 (8.1 to be exact) opening up our chm help file by double-clicking on the chm and it gives a software crash. The curious thing is if he accesses the help from within our own software by pressing F1, the chm displays fine. He said the chms didn't used to do this and is wondering what could have changed. Any ideas? It's not just our help system that does this though. He reports that any help system he tries to open from within explorer crashes. To me it seems like some necessary component got uninstalled or removed in a windows update or something, but wondering if anyone has experienced this and if they know the fix.

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 27, 2015

Just heard something similar here and the cause was somehow CHMs had got associated with IE instead of the Microsoft Help Compiler.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Jared Hess
Jared HessAuthor
Legend
January 27, 2015

Hi Peter. Thanks for the prompt reply. I checked with the dev, and his chm has MS HTML HELP as the program to Open with, when viewing the General tab of the file's properties. Another odd thing is that the dev said another help file we create opens fine if he double clicks on it. That one was created from a tool called Document X by Innovasys. I wonder what's different on the help viewer side for one to work but another to not. Could this be due to the two different hh.exe files (one in C:\Windows, and the other in C:\Windows\SysWOW64)?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 27, 2015

I thought all CHMs were crashing.

When it comes to the 32/64 bit differences I am hoping Rick can wade in.

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