Moving files makes RoboHelp 2020.3.32 hang

[Niels Larsen-Ledet]

When I drag a file to a folder the process seems to never stop. RoboHelp opens a dialogue telling that the file is being moved, but the dialogue never closes and I am not able to drag another file.

The file IS actually moved, and links to pictures are corrected accordingly. 

If I try to move more than one file at a time, only the first file is moved, and the dialogue keeps showing this first file.

Is there a cure?

[Peter Grainge]

When you drag avoid letting the cursor move right or left outside the Contents panel. 

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See www.grainge.org for free Authoring and RoboHelp Information

[Niels Larsen-Ledet]

The red arrow shows exactly how little I move the cursor. No risk of touching the edge of the panel.

If I click 'Dismiss' the dialogue disappears, but the cursor still shows the 'busy'-symbol, and I can't choose another file - but I can close RoboHelp by File>>Exit.

[Peter Grainge]

There was a bug that had the effect I described but I have just checked that it has been fixed.

I haven't seen anyone else report this in Update 3 but it is a recent update. The only thing I can suggest before contacting Support is to uninstall and reinstall. After uninstalling reboot then apply Update 3 from Adobe - Support : RoboHelp Support Center : Service Releases. It is in fact a full build so you don't need to install the initial release first.

If that fails then see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

I am assuming you have tried rebooting the machine and that the same occurs in other projects.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information