Moving files makes RoboHelp 2020.3.32 hang

Dec 15, 2020

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When I drag a file to a folder the process seems to never stop. RoboHelp opens a dialogue telling that the file is being moved, but the dialogue never closes and I am not able to drag another file.

 

The file IS actually moved, and links to pictures are corrected accordingly. 

 

If I try to move more than one file at a time, only the first file is moved, and the dialogue keeps showing this first file.

 

Is there a cure?

 

2020-12-15 20_20_52-EG LUDUS Web - Adobe RoboHelp.jpg

 

2020-12-15 20_26_32-Did you get the answer you needed_ - Message (HTML).jpg

 

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Moving files makes RoboHelp 2020.3.32 hang

Dec 15, 2020

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When I drag a file to a folder the process seems to never stop. RoboHelp opens a dialogue telling that the file is being moved, but the dialogue never closes and I am not able to drag another file.

 

The file IS actually moved, and links to pictures are corrected accordingly. 

 

If I try to move more than one file at a time, only the first file is moved, and the dialogue keeps showing this first file.

 

Is there a cure?

 

2020-12-15 20_20_52-EG LUDUS Web - Adobe RoboHelp.jpg

 

2020-12-15 20_26_32-Did you get the answer you needed_ - Message (HTML).jpg

 

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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When you drag avoid letting the cursor move right or left outside the Contents panel. 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Dec 15, 2020 0
Dec 15, 2020

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The red arrow shows exactly how little I move the cursor. No risk of touching the edge of the panel.

 

If I click 'Dismiss' the dialogue disappears, but the cursor still shows the 'busy'-symbol, and I can't choose another file - but I can close RoboHelp by File>>Exit.

 

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 16, 2020

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There was a bug that had the effect I described but I have just checked that it has been fixed.

 

I haven't seen anyone else report this in Update 3 but it is a recent update. The only thing I can suggest before contacting Support is to uninstall and reinstall. After uninstalling reboot then apply Update 3 from Adobe - Support : RoboHelp Support Center : Service Releases. It is in fact a full build so you don't need to install the initial release first.

 

If that fails then see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

 

I am assuming you have tried rebooting the machine and that the same occurs in other projects.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Dec 16, 2020 0