Multiple DropDown Text within one topic transpose when viewing from the Search tab.

New Here ,
Mar 10, 2020

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Hello Adobe Support Community,

Using RoboHelp 2017, I have topics which contain a question or question(s) for users to answer Yes or No to.  Each answer is programed with drop-down text to provide the user with the appropriate steps to take. Everything looks great when a topic is opened through the TOC; however, when a user searchers for the topic, the drop-down text is swapped when viewing the topic within the "Search" tab. When Yes is selected, the drop-down answer for No is displayed and visversa. Is anyone else experiencing this issue or knows of a fix? 

Adobe Community Professional
Correct answer by Amebr | Adobe Community Professional

Ah, that explanation helps. I raised a bug about it ages ago for RH11. (https://tracker.adobe.com/#/view/RH-1229 )

 

It seems to be fixed in both 2019 Classic and New UI, but obviously doesn't help for RH2017. 

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Mar 10, 2020 0
Most Valuable Participant ,
Mar 10, 2020

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Adobe currently has 23 programs included in a full Cloud subscription
Please post the name of the Adobe program you use so a Moderator may move this message to that forum

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Mar 10, 2020 0
New Here ,
Mar 12, 2020

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I added the program used within the topic message.  Thank you.

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Mar 12, 2020 0
New Here ,
Mar 12, 2020

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Thank you for letting me know!! 

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Mar 12, 2020 0
Adobe Community Professional ,
Mar 12, 2020

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Are you all patched up? Is it behaving the same way on all browsers?

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Mar 12, 2020 0
New Here ,
Mar 12, 2020

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Yes, we are all patched up and it is behaving the same on all browsers. The same behavior was happinging when we had RoboHelp 2014, I had hoped when moving to 2017 it would resolve, but that's not the case. 😞

 

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Mar 12, 2020 0
Adobe Community Professional ,
Mar 12, 2020

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You could download a trial of RH2019 (on a non-production machine) and try out a copy of your RH2017 project with RH2019 Classic and see how it behaves. You can always log an enhancement request through the Tracker (https://tracker.adobe.com/).

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Mar 12, 2020 0
New Here ,
Mar 12, 2020

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We originally started with RH2019 but there were too many issues with the version and went to 2017. Same issue in 2019.

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Mar 12, 2020 0
New Here ,
Mar 12, 2020

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Thank you. I logged it in as a bug.

 

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Mar 12, 2020 0
Adobe Community Professional ,
Mar 12, 2020

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What output are you generating and which skin? I'm not sure how you are viewing the dropdown in the search tab - can you post a screenshot showing the problem?

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Mar 12, 2020 0
New Here ,
Mar 23, 2020

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I have been working on some screen shots for examples to post. But here is an example thus far:

 

If one of my users searches, "Entering Appointments," and lets say clicks on a topic called "Setting Appointments."

 

The Setting Appointments topic includes a section where the user has to answer a question to proceed to the next steps. Each answer corresponds to the appropriate steps needed to complete the process. For example:

 

Open the Client Record

  1. Click here
  2. Enter here
  3. Save

Is the appointment reoccurring or a one time appointment?

[]  Reoccurring

[]  One Time 

 

When the user selects an answer, an 'X' displays within the box and the process for the next steps are displayed as drop down text. A user can select both if needing to print to use as a reference. For example:

 

Open the Client Record

  1. Click here
  2. Enter here
  3. Save

Is the appointment reoccurring or a one time appointment?

[X]  Reoccurring   []  One Time 

How to Set a Recurring Appointment

  1. Select the Appointment icon.
  2. Click here
  3. Save.

 

If one of the answers (or drop-down text) also has a word used in the Search bar (Entering or Appointments), the drop-down text automatically collapses without the twisty 'X' displaying. For example:

 

Open the Client Record

  1. Click here
  2. Enter here
  3. Save

Is the appointment reoccurring or a one time appointment?

[]  Reoccurring

[]  One Time 

     How to Set a Recurring Appointment

          1. Select the Appointment icon.

          2. Click here

          3. Save.

 

When a user selects the option "Reoccurring" the drop-down text for "One time" will display. If the user selects "Reoccurring" (even though the process is already displaying due to the search) the drop-down text outlining how to enter a "One Time" appointment will display. This type of behavior only occurs within the search tab.

 

Flipped example 1 of  2

Is the appointment reoccurring or a one time appointment?

[]  Reoccurring

[X]  One Time 

     How to Set a Recurring Appointment

          1. Select the Appointment icon.

          2. Click here

          3. Save.

 

Flipped example 2 of 2

Is the appointment reoccurring or a one time appointment?

[X]  Reoccurring

[]  One Time 

     One Time Client

          1. Select the Add Client icon.

          2. Enter contact information.

          3. Click here

          4. Select date.

          3. Save.

 

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Mar 23, 2020 0
Adobe Community Professional ,
Mar 23, 2020

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Ah, that explanation helps. I raised a bug about it ages ago for RH11. (https://tracker.adobe.com/#/view/RH-1229 )

 

It seems to be fixed in both 2019 Classic and New UI, but obviously doesn't help for RH2017. 

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Mar 23, 2020 1
New Here ,
Mar 24, 2020

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I did report a bug, but have not heard anything thus far. Hopefully, it can be fixed in RH17.

 

We did upgrade from RH14 to RH19 in 2019, but we experienced so many issues with the RH19 version. The list features were not functioning at the time and any updates made to an existing stylesheet would crash the system erasing the stylesheet and the skin layout. The majority of the workarounds found were entering css and html5 coding.

 

After recreating the project quite a few times, we went to RH17 and would look into upgrading back to RH19 once the majority of the bugs had been resolved. Until then I have been trying to get more knowledge and experience with css and html5 coding.

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Mar 24, 2020 0
Adobe Community Professional ,
Mar 24, 2020

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@Teresa - not a chance - the RH2017 ship has sailed. Any fixes would have to be showstoppers to get back to RH2017 - you're looking at RH2019's patches release cycle (if not the next major version) to see something like this.

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Mar 24, 2020 0
New Here ,
Mar 24, 2020

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Thank you Jeff! Would not being able to update a skin layout once saved be considered a show stopper?

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Mar 24, 2020 0
Adobe Community Professional ,
Mar 24, 2020

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Highly doubtful...

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Mar 24, 2020 0