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Known Participant
March 3, 2010
Answered

"Unable to install RoboHelp plugin for FrameMaker..."

  • March 3, 2010
  • 3 replies
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Hi--

I have Frame 9 and a demo copy of RoboHelp 8.0.0.203 and am working in Windows 7 (suddenly. Still learning my way into the OS after last weekend's catastrophic failure of my trusty little XP machine.) I do not have TCS2; just these two as standalone tools. I have a Frame book that I need to turn into context-sensitive OLH and am auditioning Robo for the task.

No dice. Every time I try to import (see below re linking) I get an error message in a box labelled "RHUtils": "Unable to install RoboHelp plugin for FrameMaker. Please close FrameMaker and try again."


With your permission, I'll cover a few points in the order in which they may come to mind:

==> Initially I tried linking, hoping of course for the benefits of single-sourcing. I've learned in this forum and elsewhere (---btw, sincere thanks for this outstanding resource) that I need the bona-fide TCS2 in place in order to link. Thought I'd import for now instead, just to see how it went; got the same error message.

==> This was AFTER I'd gone researching and, on the Adobe site (http://www.adobe.com/support/robohelp/misc.html) found this: "The FrameMaker plug-in for RoboHelp enables FrameMaker users to rapidly convert any number of FrameMaker files or books for easy import into RoboHelp 2002 and X3. RoboHelp X4 includes the plug-in! The FrameMaker Plug-in for RoboHelp is available for Windows only. To install the plug-in, unzip the RoboMIF.dll into the Plugins folder within the FrameMaker installation folder, (normally found at C:\Program Files\Adobe\FrameMaker7.0\fminit\Plugins)..   Once the plug-in has been installed, restart FrameMaker. FrameMaker will now include a RoboHelp menu."   OK: I downloaded RoboMIF.dll, installed it as instructed, rebooted all just in case, and now "Adobe RoboHelp" does in fact appear in the menu bar in Frame. I'm nonetheless still getting the error message every time I try to (now) import.


==> For several of these attempts Frame was in fact closed. For several others Frame was open to the entry page and nothing else. No apparent impact either way.


==> Importing and linking Word files seems to work fine---which is cool, but my document is in Frame right now. I know I can convert, but so far converting to Word appears to require me to redo all the cross-referencing I've done in Frame. Feasible but not my first choice.


==> I found a Framers thread at http://www.mail-archive.com/framers@lists.frameusers.com/msg18576.html re this problem. The recommendation, (edited here for brevity), was that the writer:

1. Locate [the] Maker.ini file and ideally make a backup of it, just in case.
2. In the [APIClients] section of the maker.ini file, add the following line:

RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all

3. You should now be able to launch RoboHelp and when you "link" FrameMaker files, the FrameMaker application should launch correctly.

This doesn't seem to be my answer as I don't yet own TCS2. That path doesn't yet exist.

(I've nevertheless been getting great tips from training provided by this responder, RJ Raquez, at http://blogs.adobe.com/rjacquez/2009/05/linking_framemaker_9_books_in.html.)

Anyway, this is where I realized I was, at least for the moment, out of ideas. Anybody got any others?

Thanks---

Anne

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

If you don't want to go the miftogo route that Arnis mentions, you could always download the demo of TCS2 - it's fully functional for the demo period. I'd be tempted to install it into it's own virtual machine (or another machine entirely) so that you don't get the demo interfering with your legit copy of FM9.

3 replies

Inspiring
February 16, 2011

I have TCS2 on a 64-bit Win7 system. I'm having the same problems that Anne discussed. I tried the modification to maker.ini that is listed in this thread, and I've tried reinstalling the FM9 and RH8 components from the TCS2 installation DVD. I'm still getting the "Unable to install RoboHelp plugin for FrameMaker" message. Like Anne, this is happening when I try to Link to an existing, empty project or when I try to Import the FrameMaker book from the RH Starter screen.

Any ideas?

Jay

Jeff_Coatsworth
Community Expert
Community Expert
February 16, 2011

You know if the maker.ini hack is working when you see the RH menu item in FM. Are you seeing that part?

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity ExpertCorrect answer
Community Expert
March 4, 2010

If you don't want to go the miftogo route that Arnis mentions, you could always download the demo of TCS2 - it's fully functional for the demo period. I'd be tempted to install it into it's own virtual machine (or another machine entirely) so that you don't get the demo interfering with your legit copy of FM9.

Known Participant
March 6, 2010

Hi-- & thank you.

My aim now is to try both mif2go and the demo version of  TCS2. I'm currently downloading that (... and downloading... and  downloading...) Nontrivial size. But no complaints! I'm grateful  to have the opportunity to look at it without dropping big bucks at this  point. The client hasn't yet paid me.

Will be back with a report once I see what's going on. Continuing in  RJ's training (on a different machine) while I download. Thank you,  again, for the responses.

Anne

Arnis Gubins
Inspiring
March 8, 2010

Anne,

You can also "test drive" the TCS suite  without downloading via: http://www.runaware.com/clients/adobe/techsuite/

Arnis Gubins
Inspiring
March 4, 2010

The stand-alone products are missing some of the "secret ingredients" that allow them to work together as in the TechComm Suite product.

From stand-alone FM9, you're probably better off going the mif2go route from Omni Systems. See: http://www.omsys.com/dcl/mif2gopg.htm