Skip to main content
Participant
April 12, 2013
Question

RH10, Webhelp, Browser in Endless Loop

  • April 12, 2013
  • 1 reply
  • 749 views

We just upgraded from RH8 to RH10. Overall the transition seems to be smooth, but we have one hiccup. We have relative links from one RH project to another (our manuals). All external links work to forms or other sites. But the relative link from one manual to another does not seem to work.

I just read another discussion involving RH10, Zoomsearch, and Firefox, in which the user described the following: 'The right-hand frame momentarily displays "Search loading, please wait," followed by a blank page, and the browser goes into in an endless "Connecting" loop.'

This is similar to what we are experiencing with our Explorer window. The right-hand screen pulses around the border and seems to be stuck in a loop. An error message states "Object does not support this property or method. whproxy.js."

What settings do we need to change?

Message was edited by: ScribeDB26 I forgot to add that once I right-click (without selecting anything) in the pane, the desired page finally displays.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Community Expert
April 12, 2013

Which browser? If it is IE10, this sounds like a known issue that is covered in this thread.

http://forums.adobe.com/message/5138909#5138909

Maybe the solution in Post 41 in that thread will work for you pending a fix for the problem.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Participant
April 12, 2013

Hello. And thank you, first of all. We are using IE8. If it helps, here is a screenshot of the error message.

Peter Grainge
Community Expert
Community Expert
April 12, 2013

Looks like you replied by email.

Images can only be posted via the forum's web interface.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.