Inspiring

Question

rh2020 update 4 and 5 - tile images not appearing on welcome page

Forum|Forum|4 years ago
June 21, 2021
5 replies
623 views

Hello,

In my frameless output, the tile images appear on local machine. However, when I move the folder to a web server they appear blank. Only the title appears. I tried re-referring the images to show but nothing worked.

I have update 5. I turned off the setting Manage tiles from Toc and tried inserting the tiles under Layout > HOmepage. But no success. I also tried to turn on Manage tiles from Toc and added images from the images folder in the Toc but again no success.

What is the correct way for Update 5 and 4 as well? By default, the images are taken from the skin I guess.

Can we create a custom images folder and refer from there?

New UI

This topic has been closed for replies.

Peter Grainge

Community Expert

The section name/topic title appears automatically. That is the only option I am aware of.

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Peter Grainge

Community Expert

I'm not sure what the problem is here. I think it may be best to go to Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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Tejas DandekarAuthor

Inspiring

While I fix that, is it possible to add above or below the title a short 1-liner or few words of description of the tile? Just so that it doesnt look blank? For each of the tile.

Peter Grainge

Community Expert

Set image-box to default if you are having issues.

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Tejas DandekarAuthor

Inspiring

Here are some screenshots to better describe the issue. I can see one image in the tile but not the others. I did an inspect element and this is what is shows. The image folder and images are all intact. Is is something to do with the transperancy of the images?

I can see the eLearning tile icon:

The other tiles, for example getting started tile which is mapped to help.png:

Jeff_Coatsworth

Community Expert

Your zip technique will probably work fine, but you'd want to make sure you're unpacking files into an empty space (i.e. clean up the destination space first by deleting all the old files then replacing them with your new content).

Peter Grainge

Community Expert

What Manage Tiles from TOC does is described in the About RoboHelp sample project.

This and your other post look more like things are not get properly uploaded to the server.

Compare what is on the server and what is on your local output.

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Tejas DandekarAuthor

Inspiring

Ok, will check once.

By the way we zip the folder using 7zip and then copy it to the folder. Then we unzip it again using 7zip.

Would compressing be an issue?

Tejas DandekarAuthor

Inspiring

Sorry, I meant we zip the folder using 7zip and then copy it to the help server. Then we unzip the online_help folder.

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