After several days of troubleshooting, my final challenges with RH 2019 came down to a folder that needed to be created under the root document library of SharePoint.
To summarize
- if you are working behind a corporate firewall layered with security/monitoring software like ForcePoint or antivirus application, it's very likely that you will have to whitelist a lot of the urls that Adobe RoboHelp uses behind the scenes, like, microsoftonline.com, live.com, adobexxx.com, etc.;
- make sure versioning is configured on your SP lists/document libraries
- make sure you create a folder specific to your project in your list/document libraries
Adobe, care to provide the people here that list of urls that need to be whitelisted as well as improve your product support and documentation? Have you even tested your products behind a firewall and with antivirus/antimalware software in place before claiming it works with other products? Geez
After several days of troubleshooting, my final challenges with RH 2019 came down to a folder that needed to be created under the root document library of SharePoint.
To summarize
- if you are working behind a corporate firewall layered with security/monitoring software like ForcePoint or antivirus application, it's very likely that you will have to whitelist a lot of the urls that Adobe RoboHelp uses behind the scenes, like, microsoftonline.com, live.com, adobexxx.com, etc.;
- make sure versioning is configured on your SP lists/document libraries
- make sure you create a folder specific to your project in your list/document libraries
Adobe, care to provide the people here that list of urls that need to be whitelisted as well as improve your product support and documentation? Have you even tested your products behind a firewall and with antivirus/antimalware software in place before claiming it works with other products? Geez
It talks to SharePoint Online for source control. What you can't do yet is publish an output to Sharepoint, other than if using 2019 Classic.
See www.grainge.org for free RoboHelp and Authoring information.
Hey, maybe you should change your username to IwouldrathernotuseSharepointonline. 
I know I wouldn't. Many years ago we had to change the file extension of htm files to .txt in order to email them to our colleagues, which they would then change back to .htm after saving them on their hard drives. Otherwise they wouldn't send. Publishing content across the cloud means more firewalls and anti virus software are encountered en route, some of which may not necessarily be under the control of a friendly tech guy. Plus changing the file extension of every potentially "naughty" file in a rh project and then changing them back at the other end is unworkable.
I'm sure the cloud is a wonderful thing for corporate quasi-social networking groups and zapping word docs and excel spreadsheets around. But as a conduit for publishing (or accessing from what I've seen) online help, it sucks.
ps I'm not very techie but wonder if adobe could write a macro to set all "potentially naughty" file extensions to .txt when publishing and then change them back at the other end. Would that fix the problem?
Surbhi,
Thanks for the response. We managed to get one project up and running with sharepoint. Unfortunately this directly brings up more questions while testing the interaction. I am not sure to post this questions here or in a new thread but we have the following questions:
1) It is still not clear how the 'selection window' exactly works (see my first question), both in uploading and downloading of a project to sharepoint:
2) We set all the 3 options active in Version Control including automatically check in and check out on save, however don't actually see this working or we don't understand how this should work:
3) Refresh status under Collaborate should give the check in / check out status of the files but again we don't see any result:
Before making the decision to use this on our live project we would like to understand the whole mechanism. Is there any other help or instruction manual available besides the online help?
Regards.
We still have no success. A ticket (CRM:01094000002529) has been opened with Adobe (before I posted this), but the resource Adobe has provided is from a different time zone and he has no idea as to how time zones work. He calls at no predetermined time and expected me to pick up his call.
As of my last attempt, I was able to get past the firewall issues (again, no thanks to Adobe's amazing documentation). However, when I try to save or check-in, I get a very generic application error
I looked at the obvious (and not so obvious) places that Adobe might bury the logs in Windows but I could not find any clues what this very detailed error is about.
Someone from your TCS has reached out and scheduled a conference call sometime today. His name Pankaj Kumar.
To answer your questions:
First of all were you able to install update 1 successfully? Yes
If yes when you create a sharepoint profile you see application error? I was able to successfully create a profile after whitelisting some urls in our security software (ForcePoint), however, now that I have created a connection, when I try to check the changes in (or even save it), I get this error:
and no other details are provided.
If you wish to connect to my pc, let me know what works for you. The other Adobe resource from Customer Support will try to connect later at 10 EST, however, I would rather interact with you since you have more details as to what has happened so far.
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