Participant

Question

Trial move from RoboHelp 2019 to RoboHelp 2020

Forum|Forum|5 years ago
November 2, 2020
8 commentaire
451 vue

I have just started to evaluate the RoboHelp 2019 trial. In the mean time i recognised that a new RoboHelp version (RoboHelp 2020) is available. I wanted to continue the trial evalutaion on RoboHelp 2020. I insatlled the new version, but i coud not start the triel period in RoboHelp 2020. How can i proceed it?

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A

Amebr

Community Expert

Perhaps your corporate firewall is blocking the required website. I would suggest checking with your security team if they are blocking access to adobe domains (or need to specifically whitelist them).

I don't specifically know which domains would be required - you'd have to contact support using the email address on the following page as I couldn't see anything specific in the RH help pages:
https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

Vaibhav Vishwakarma

Adobe Employee

Hello,

My name is Vaibhav and I'm from the Adobe RoboHelp Support team. I have sent you a private message.

Please check your inbox and provide the information so that we can connect and look into the issue.

V

Virginie5ED2

Participant

Hello,

I have the same Problem with de Trial Version 2020 but I don't see the contents of the dialog. I can only click close de programm.

Did you habe an idee what I should do?

Thanks

J

jsobonya

Participating Frequently

I am having a similiar issue to this - I started with a trial version of RoboHelp but recently purchased a subscription - now when I start the application I get a blank pop-up like in this screen capture, but I can X out of it and my RoboHelp operates normally, so I am hoping my subscription is being used and the trial isn't still running down. I guess I'll find out in a month 😉

--Jessica

Peter Grainge

Community Expert

Support should be getting in touch with you to resolve this.

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Peter Grainge

Community Expert

I understand there is an issue for some people that is being investigated. I will update this thread when I know more. Meantime it might be worth logging with support that you are affected.

Email techcomm@adobe.com

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T

Tamás5E82Auteur

Participant

I installed the RoboHelp according to the linked topic and i have admin rights in the computer too. Unfortunately it doesn't help us.

Peter Grainge

Community Expert

Please see this thread and try what is suggested there.

https://community.adobe.com/t5/robohelp/free-trial-version-is-not-working/m-p/11548195?page=1

If that helps, please come back here and tell us what worked as that will help others.

If it doesn't help, still come back here and let us know.

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T

Tamás5E82Auteur

Participant

Yes I have got this error message:

I tried to uninstall the RoboHelp 2019 version too, but it doesn't solve my issue.

Peter Grainge

Community Expert

What is stopping you? What happens when you try to run the 2020 triald, are you getting an error message?

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