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Question

Trial move from RoboHelp 2019 to RoboHelp 2020

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I have just started to evaluate the RoboHelp 2019 trial. In the mean time i recognised that a new RoboHelp version (RoboHelp 2020) is available. I wanted to continue the trial evalutaion on RoboHelp 2020. I insatlled the new version, but i coud not start the triel period in RoboHelp 2020. How can i proceed it?

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A

Amebr

Community Expert

Perhaps your corporate firewall is blocking the required website. I would suggest checking with your security team if they are blocking access to adobe domains (or need to specifically whitelist them).

I don't specifically know which domains would be required - you'd have to contact support using the email address on the following page as I couldn't see anything specific in the RH help pages:
https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp

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Vaibhav Vishwakarma

Adobe Employee

Hello,

My name is Vaibhav and I'm from the Adobe RoboHelp Support team. I have sent you a private message.

Please check your inbox and provide the information so that we can connect and look into the issue.

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V

Virginie5ED2

Participant

Hello,

I have the same Problem with de Trial Version 2020 but I don't see the contents of the dialog. I can only click close de programm.

Did you habe an idee what I should do?

Thanks

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J

jsobonya

Participating Frequently

I am having a similiar issue to this - I started with a trial version of RoboHelp but recently purchased a subscription - now when I start the application I get a blank pop-up like in this screen capture, but I can X out of it and my RoboHelp operates normally, so I am hoping my subscription is being used and the trial isn't still running down. I guess I'll find out in a month 😉

--Jessica

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Peter Grainge

Community Expert

Support should be getting in touch with you to resolve this.

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Peter Grainge

Community Expert

I understand there is an issue for some people that is being investigated. I will update this thread when I know more. Meantime it might be worth logging with support that you are affected.

Email techcomm@adobe.com

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pifkotAuthor

Participant

I installed the RoboHelp according to the linked topic and i have admin rights in the computer too. Unfortunately it doesn't help us.

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Peter Grainge

Community Expert

Please see this thread and try what is suggested there.

https://community.adobe.com/t5/robohelp/free-trial-version-is-not-working/m-p/11548195?page=1

If that helps, please come back here and tell us what worked as that will help others.

If it doesn't help, still come back here and let us know.

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pifkotAuthor

Participant

Yes I have got this error message:

I tried to uninstall the RoboHelp 2019 version too, but it doesn't solve my issue.

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Peter Grainge

Community Expert

What is stopping you? What happens when you try to run the 2020 triald, are you getting an error message?

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