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Adobe stock downloaded vector Ai files opening flat in Illustrator.

New Here ,
Jun 13, 2024 Jun 13, 2024

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Two Adobe stock downloaded vector Ai files opening flat in Illustrator.  I've never had this problem before, it gave the option to download as vector file vs jpg and saves as .ai file, but is flat like a jpg.  Any insight is appreciated.  

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correct answers 1 Pinned Reply

Adobe Employee , Jun 17, 2024 Jun 17, 2024

Hello @eric24410832baa5, I see the issue you're referencing with 555910092 & 575481862 and I've added 2 credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vectors.

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New Here ,
Jun 13, 2024 Jun 13, 2024

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Sorry, forgot to add the images: #555910092 & #575481862

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Community Expert ,
Jun 13, 2024 Jun 13, 2024

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Probably not a true vector. Might be a raster just placed in a ai file.

Maybe @Contributor1 can check this out?

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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quote

Sorry, forgot to add the images: #555910092 & #575481862


By @eric24410832baa5

I can confirm this for 555910092.

Abambo_0-1718615963316.png

And 575481862 is from the same contributor. It may be worth checking also other assets of this type from the contributor.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jun 17, 2024 Jun 17, 2024

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Appreciate the thoughts on this, it's looking like that's the case

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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As @PaintedKitty did tag @Contributor1 he will check your claims and will (normally) refund the credits. You will need to choose different assets. I would avoid this contributor for now.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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Hello @eric24410832baa5, I see the issue you're referencing with 555910092 & 575481862 and I've added 2 credits back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vectors.

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