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Adobe Stock Subscription Issue: Unintended Charges Despite Cancellation and Three-Month Free Offer

New Here ,
Jan 25, 2024 Jan 25, 2024

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Hello,

I had a trial on Adobe Stock, and I was charged for a full month. Later, I canceled my subscription, and you offered me a three-month free extension, which I accepted. However, I've noticed that I am being charged again in April, even though I am not currently using the service. If I attempt to cancel my subscription now, I see there is a 160 EUR fee, which seems unreasonable. Please assist me in resolving this matter.

Thank you.

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1 Comment
Community Expert ,
Jan 26, 2024 Jan 26, 2024

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Because you accepted the three month free extention, you did not cancel. You have a one year subscription and the cancellation fee is half of the remaining dues. If you haven't used the subscription at all, you may have a chance to cancel free of charge by contaction Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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