Bought Image with defect

[RK197512]

Hello Adobe,

I recently licensed image #582849278 Meditating Budha ( VirgoStudio) - the picture has a fault which I realized only after generating a full-size canvas print. The raised hand of Buddha has 7 fingers.  I at a loss now, and not sure how I can proceed on this. Can Adobe allow and download to find alternate pictures for Buddha without any additional payments?

Thx

Rithesh

[Abambo]

That's a classic error for generative AI. The moderation team should have captured this.

Let's see what @Contributor1 thinks.

[Contributor1]

Hello @RK197512, I see the issue you're referencing and refunded your credit. I've sent these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

[RK197512]

Hello,

You have removed the wrong image for refunding the credit. I need to remove this one( #582849278)  instead you have removed (#602162197) which I needed,  for refunding the credit. 

Here is another one with 7 fingers in the same series  (582849285)

[Contributor1]

@RK197512 I've added a note to your original report about 582849285. The removal of 602162197 was unrelated as your report has not been reviewed yet.

[Contributor1]

Internal review is complete, file removed.

[RK197512]

When you remove a file that i have already licensed, shouldn't I get 1 more additional asset credit to my account ?

Thx

Rithesh

[Contributor1]

Hello @RK197512, I've refunded the credit related to 602162197 as well.

[Abambo]

When you remove a file that i have already licensed, shouldn't I get 1 more additional asset credit to my account ?

As a matter of prudence, you should download any licenced asset as soon as possible and save it at a safe place. The contributor and Adobe can remove an asset for several reasons anytime. But you are still entitled to use those assets, except if told differently by Adobe.