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Can’t access Stock

New Here ,
Jul 15, 2024 Jul 15, 2024

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Hi,

 

Got a membership running for Adobe Stock but I keep getting the message that this isn't available in my account, which is strange ... and when I think this is wrong I need to speak to my It-manager but I'm a private person and this my own private account.

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4 Comments
Community Expert ,
Jul 15, 2024 Jul 15, 2024

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How did you get that stock membership? It looks like you have a teams or enterprise membership.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 15, 2024 Jul 15, 2024

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I've got this since years together my all apps.  It still worked last week and now I can't access it anymore.

 

IMG_0404.jpeg

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Community Expert ,
Jul 16, 2024 Jul 16, 2024

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Show the stock membership.

 

You may try contacting Adobe customer service. Type “agent” if you turn in cycles.Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

 

I'm also tagging @EvilBug1 for supplementary advice.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 22, 2024 Jul 22, 2024

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Hi @VerhelstC ,  could you please try clearing cache and going to stock site in a fresh and clean browser and see if it works. 

Thanks.

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