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Free Trial not Working ??

New Here ,
Aug 24, 2023 Aug 24, 2023

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Hi,

 

I've just activated my 7-Day free trial with Adobe, which includes an Adobe Stock plan.

I am able to download and run apps such as Illustrator & Premiere, but I am unable to download HD video assets from Stock, even though they are labeled as "Free with Trial"

 

Screenshot 2023-08-24 at 7.28.43 PM.png

 

When I click on videos like this I am presented an option of downloadinfg it as part of my free trial!

 

Screenshot 2023-08-24 at 7.28.51 PM.png

Because this is exactly what I would expect to see as part of a free trial, I attempt to license the clip using this "payment method" but then am met with a very strange message.....

 

Screenshot 2023-08-24 at 7.29.02 PM.png

 

I have no choice but to click "ok" but when I do the clip remains undownloaded and it is not recorded in "License History".

There is no workaround.

Though my free trial should have strarted, I remain unable to access the stock.

 

What kind of place is this ????

Bug Fixed
TOPICS
Creative Cloud Integration , License History

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correct answers 2 Pinned Replies

Adobe Employee , Aug 25, 2023 Aug 25, 2023

@UNIT-055 I notice something isn't quite correct with the quota that was restored.

@Daniel22616170135i you should be good now.

 

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Adobe Employee , Aug 25, 2023 Aug 25, 2023

@UNIT-055 your quota appears to be correct now.

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5 Comments
New Here ,
Aug 24, 2023 Aug 24, 2023

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Hi. I have the same problem. 

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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I'm looking into this @UNIT-055 & @Daniel22616170135i 

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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Quota restored.

Status Fixed

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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@UNIT-055 I notice something isn't quite correct with the quota that was restored.

@Daniel22616170135i you should be good now.

 

Status Investigating

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Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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LATEST

@UNIT-055 your quota appears to be correct now.

Status Fixed

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