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i have credit but unable to download

New Here ,
Jan 04, 2024 Jan 04, 2024

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hi, im trying to download: https://stock.adobe.com/au/images/traditional-korean-dance-with-the-drum-ljanggu-chumr-black-and-whi...

 

but it shows that "This asset cannot be licensed."

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3 Comments
New Here ,
Jan 05, 2024 Jan 05, 2024

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same sitaution

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Community Expert ,
Jan 05, 2024 Jan 05, 2024

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It works for me:

IMG_1742.pngIMG_1743.jpeg

Are you sure that you do not confound the Firefly credits with the Adobe stock credits?

 

Please post a screenshot from your situation (with private information redacted!).

 

Some standard remedies:

  • Deleting cache and cookies.
  • Sign out/in.
  • Changing the browser.
  • Changing the network: from office to home to cell (or vice versa).
ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 05, 2024 Jan 05, 2024

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@Lera34611446pc2y ,

 

See my response here. Do you really want to licence the same item? If not, post the link to the item or the asset iID of the item.

 

 

ABAMBO | Hard- and Software Engineer | Photographer

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