i have credit but unable to download

[Stephanie34609036sdgw]

hi, im trying to download: https://stock.adobe.com/au/images/traditional-korean-dance-with-the-drum-ljanggu-chumr-black-and-whi...

but it shows that "This asset cannot be licensed."

[Lera34611446pc2y]

same sitaution

[Abambo]

It works for me:

Are you sure that you do not confound the Firefly credits with the Adobe stock credits?

Please post a screenshot from your situation (with private information redacted!).

Some standard remedies:

• Deleting cache and cookies.
• Sign out/in.
• Changing the browser.
• Changing the network: from office to home to cell (or vice versa).

[Abambo]

@Lera34611446pc2y ,

See my response here. Do you really want to licence the same item? If not, post the link to the item or the asset iID of the item.