i have credit but unable to download

@Lera34611446pc2y ,

See my response here. Do you really want to licence the same item? If not, post the link to the item or the asset iID of the item.

It works for me:

Are you sure that you do not confound the Firefly credits with the Adobe stock credits?

Please post a screenshot from your situation (with private information redacted!).

Some standard remedies:

• Deleting cache and cookies.
• Sign out/in.
• Changing the browser.
• Changing the network: from office to home to cell (or vice versa).

same sitaution