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incorrect stock image downloaded

New Here ,
Mar 21, 2024 Mar 21, 2024

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Hi

I downloaded Adobe Stock image, but the illustrator file that downloaded contains artwork for a different illustration - how can a get the correct illustration artwork that I purchased? 

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correct answers 1 Pinned Reply

Adobe Employee , Mar 22, 2024 Mar 22, 2024

Hello @Narelle Sullivan, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

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New Here ,
Mar 21, 2024 Mar 21, 2024

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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Perhaps @Contributor1 can help with this request.

Jill C., Forum Volunteer

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Community Expert ,
Mar 22, 2024 Mar 22, 2024

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You will need to chose a different asset. The contributor made an error when they uploaded the asset and the moderator did not see that error during the checking phase. The asset will be probably removed.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hello @Narelle Sullivan, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the vector.

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New Here ,
Mar 22, 2024 Mar 22, 2024

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thanks so much - hopefully the vector will be available soon - the jpg was correct

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Community Expert ,
Mar 23, 2024 Mar 23, 2024

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@Narelle Sullivan ,

The asset will get removed. You need to chose a different asset. 

ABAMBO | Hard- and Software Engineer | Photographer

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