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Preview had the correct asset, but download, both 4K and HiDef, were black

New Here ,
Mar 19, 2024 Mar 19, 2024

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I downloaded Adobe Stock Asset #646290770 as a preview first. It worked well in the video so I licensed the 4K version. The Asset was 10s of nothing. So I licensed the HD version and the asset was also just 10s of black. How do I get the correct asset or get a refund?

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Asset Quality

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