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"No download packs available"

Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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I have the same issue

rhondaasmyth_0-1688368516554.png

 

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correct answers 1 Pinned Reply

Adobe Employee , Jul 10, 2023 Jul 10, 2023

The underlying issue causing this message has been resolved for your account @rhondaasmyth 
You should not encounter this issue in the future.

Status Fixed

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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Contact Adobe customer care as shown here: https://community.adobe.com/t5/stock-discussions/quot-no-download-packs-available-quot/m-p/13756353#....

There is a chance that EBQ is not working today because of July 4th.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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Thanks, but this has been happening for a couple of weeks.

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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quote

Thanks, but this has been happening for a couple of weeks.


By @rhondaasmyth

That may be, but EBQ won't provide you a solution today. And I have no insight into this, as I do not work for Adobe, as you can see from my badge. This looks much like an internal problem with the Adobe stock website.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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The underlying issue causing this message has been resolved for your account @rhondaasmyth 
You should not encounter this issue in the future.

Status Fixed

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Community Beginner ,
Jul 10, 2023 Jul 10, 2023

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Thank you, no issues now.

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