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M
muzhevska
Participant
November 8, 2023
Answered

файлы не проверялись в течение двух месяцев

  • November 8, 2023
  • 2 replies
  • 174 views

My photos have been awaiting verification for two months. Tell me where to write to support?

 

This topic has been closed for replies.
Correct answer daniellei4510

Writing to support will not help you. You need to wait. I'm assuming you are new here, 2 months or longer is normal at this point. Try to be patient. Once you have had some submissions accepted/rejected, reviews of images will happen more regularly.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 8, 2023

First, the date shown is the upload date, not the submission date.

Second, assets get (more or less) moderated on a first in, first out basis. If you are still waiting for moderation, that means that many assets are waiting in front of yours.

Third, Adobe confirmed that assets rarely have to wait more than 2 months before moderation, so you need a little patience, moderation will be soon.

Fourth, contacting support won't help to advance your issue. Waiting patiently will help.

ABAMBO | Hard- and Software Engineer | Photographer
daniellei4510
Community Expert
daniellei4510Community ExpertCorrect answer
Community Expert
November 8, 2023

Writing to support will not help you. You need to wait. I'm assuming you are new here, 2 months or longer is normal at this point. Try to be patient. Once you have had some submissions accepted/rejected, reviews of images will happen more regularly.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
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