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Answered

20 days to review some images, something strange is happening.

Forum|Forum|2 years ago
May 11, 2023
6 replies
859 views

Hi!

Been waiting for 12 images to be reviewed for already 20 days, the images all high resolution and with all necessary information. How i can contact the support department to find out whats happening?

Thanks

This topic has been closed for replies.

Correct answer Jill_C

Welcome for the Community Forum. It appears to be your first visit here. While you're here, take some time to peruse the other recent posts, and you will learn that review delays are a frequent topic of discussion here. If you have submitted Generative AI assets, you can expect a very long wait, perhaps 1-2 months or even longer. Due to the huge influx of such assets, many from contributors submitting hundreds, or even thousands, at a time, the queue has grown dramatically. There's nothing you can do to hasten the process, and contacting Adobe directly will have no impact on the time required; in fact, they probably won't even respond to that type of question...

T

Tetiana30217077ujuf

Inspiring

I have some hanging on review for more than 70 days)

George_F

Community Expert

I just replied to your other post. Cheers!

George F, Photographer & Forum Volunteer

M

Maxim.G.Author

Participant

thank you for your reply's guys really appriciate it

Abambo

Community Expert

You're welcome, and good luck!

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Community Expert

Whatever the resolution of your pictures is, that is irrelevant to your waiting time for moderation. Moderation is based on a first submitted, first miderated basis. Your waiting time simply means, that there are many other (high resolipution) submissions ahead of yours. There is nothing abnormal to this, as you would have learned by searching this forum.

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Correct answer

Community Expert

Welcome for the Community Forum. It appears to be your first visit here. While you're here, take some time to peruse the other recent posts, and you will learn that review delays are a frequent topic of discussion here. If you have submitted Generative AI assets, you can expect a very long wait, perhaps 1-2 months or even longer. Due to the huge influx of such assets, many from contributors submitting hundreds, or even thousands, at a time, the queue has grown dramatically. There's nothing you can do to hasten the process, and contacting Adobe directly will have no impact on the time required; in fact, they probably won't even respond to that type of question...

Jill C., Forum Volunteer

Nancy OShea

Community Expert

You must wait patiently the same as everyone. There are thousands of assets ahead of yours in the wait queue. Deal with it. Meanwhile, work on other projects.

On average, Photos & Vector Graphics are reviewed in 5 - 15 business days.
Illustrations & Generative AI could take 1 -3 months due to an immense backlog of AI submissions.

For faster turnarounds, submit less Generative AI and focus on quality vs quantity.

Nancy O'Shea— Product User & Community Expert

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Test Screen Name

Legend

This is normal. There is no need to contact anyone, they are all very busy dealing with the flood of AI-generated images. If you have photos they may take 2-3 weeks, if you have illustrations or AI, 2-3 months.

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