Inspiring

Question

75 images were rejected at once despite meeting the criteria

Forum|Forum|2 years ago
March 30, 2024
2 replies
1428 views

Hello, I would like to complain or contact Adobe Stock support. 75 images were rejected at once, even though I did everything required and added that they were using artificial intelligence and did not add keywords that were far from the topic.

I was tired for days and put a lot of pressure on myself to complete these photos, only to be surprised that they were not accepted, even though several months ago I had published a smaller quantity and with worse quality, and in fact they were accepted.

Imsges size were 4096×2304 for width:height, the ratio was 16:9

thanks for reading.

This topic has been closed for replies.

Nancy OShea

Community Expert

Adobe Stock Reviewers Decisions are Final.

There is no appeals process.

Either fix the problems and resubmit. Or move on to other things. Your choice.

Adobe Stock customers expect the highest visual and technical quality for use in commercial projects. Read your Stock User Guide for more tips.

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

Your assets were refused on quality issues. Post one of those as submitted.

There is no need to contact contributor support on those issues. This is especially why this forum is for.

As a side note: if the quality of those accepted is worse, you should consider deleting them. There is no need to include bad assets just to get them removed after customer complaints and getting hurt by that because that will lower your chance to make future sales. Even if they got accepted, you are still responsible for the asset quality.

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

ABAMBO | Hard- and Software Engineer | Photographer

Worker404Author

Inspiring

to

Your assets were refused on quality issues. Post one of those as submitted.

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

By @Abambo

I don't understand what you mean exactly by "post one of those as submted" but if you mean posting some

of refused images here.

But I was really tired of them and it took me days to prepare them. It's not good to reject them all at once, 75 imsges!

Worker404Author

Inspiring

Your assets are full of artefacts, and the upsizing did enhance those:

Easy to spot, if you check your asset at 100%. In addition, they lack the necessary sharpness.

(

(1) colour noise, (2) aliasing

Aliasing, compression artefacts… Not an inch of your pictures is without multiple artefacts, and errors. And I did not look very deep into your pictures. They were easy and fast refusals.

Compression artefacts, colour noise, aliasing...

You really should first read the instructions. Create a good asset. Correct the flaws in that asset. Upscale. Check again for flaws and correct and then submit. It's not worth, creating 75 bad assets and then submitting those and complaining that they get refused.

Thanks for your reply and clarificationI understand what you mean. If the images were made with artificial intelligence from the beginning, it is difficult to modify them except by simply changing the sharpness, shadows, and so on. As for the noise in the image of the apple: it is supposed to be fine water droplets.and I don't realy love to make it very sharp.

I do not deny that there is confusion and noise in the pictures. Thank you for your reply, but man, if you are the one reviewing the pictures, try to give everyone a chance.

my regards.

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