Inspiring

Question

75 images were rejected at once despite meeting the criteria

Forum|Forum|2 years ago
March 30, 2024
2 replies
1428 views

Hello, I would like to complain or contact Adobe Stock support. 75 images were rejected at once, even though I did everything required and added that they were using artificial intelligence and did not add keywords that were far from the topic.

I was tired for days and put a lot of pressure on myself to complete these photos, only to be surprised that they were not accepted, even though several months ago I had published a smaller quantity and with worse quality, and in fact they were accepted.

Imsges size were 4096×2304 for width:height, the ratio was 16:9

thanks for reading.

This topic has been closed for replies.

Nancy OShea

Community Expert

Adobe Stock Reviewers Decisions are Final.

There is no appeals process.

Either fix the problems and resubmit. Or move on to other things. Your choice.

Adobe Stock customers expect the highest visual and technical quality for use in commercial projects. Read your Stock User Guide for more tips.

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

Your assets were refused on quality issues. Post one of those as submitted.

There is no need to contact contributor support on those issues. This is especially why this forum is for.

As a side note: if the quality of those accepted is worse, you should consider deleting them. There is no need to include bad assets just to get them removed after customer complaints and getting hurt by that because that will lower your chance to make future sales. Even if they got accepted, you are still responsible for the asset quality.

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

ABAMBO | Hard- and Software Engineer | Photographer

Worker404Author

Inspiring

to

Your assets were refused on quality issues. Post one of those as submitted.

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

By @Abambo

I don't understand what you mean exactly by "post one of those as submted" but if you mean posting some

of refused images here.

But I was really tired of them and it took me days to prepare them. It's not good to reject them all at once, 75 imsges!

Jill_C

Community Expert

Firstly, the members of this forum are not Adobe employees, and we're not the ones who are reviewing and rejecting your assets. We have no contact with the Moderation staff. Adobe has provided this forum for you to receive a second opinion from fellow Contributors. We have looked at a LOT of AI images, and can usually spot the errors easily.

I'm not sure what the attached image is supposed to be, but the lines are not drawn consistently, and it's noisy.

Some AI images are fixable, and some just have to be discarded. In addition to upscaling, you'll need to learn editing tools, such as Adobe Photoshop, if you want to correct the images.

You said "I was tired for days and put a lot of pressure on myself to complete these photos, only to be surprised that they were not accepted." I would say don't push yourself to exhaustion just to be able to submit a large batch of flawed images. Submit them as you get them done, after carefully reviewing every inch of the image and editing out the errors. A slow and steady approach to submitting stock images will be more successful in the long run.

Jill C., Forum Volunteer

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