Inspiring

Question

75 images were rejected at once despite meeting the criteria

Forum|Forum|2 years ago
March 30, 2024
2 replies
1428 views

Hello, I would like to complain or contact Adobe Stock support. 75 images were rejected at once, even though I did everything required and added that they were using artificial intelligence and did not add keywords that were far from the topic.

I was tired for days and put a lot of pressure on myself to complete these photos, only to be surprised that they were not accepted, even though several months ago I had published a smaller quantity and with worse quality, and in fact they were accepted.

Imsges size were 4096×2304 for width:height, the ratio was 16:9

thanks for reading.

This topic has been closed for replies.

Nancy OShea

Community Expert

Adobe Stock Reviewers Decisions are Final.

There is no appeals process.

Either fix the problems and resubmit. Or move on to other things. Your choice.

Adobe Stock customers expect the highest visual and technical quality for use in commercial projects. Read your Stock User Guide for more tips.

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

Your assets were refused on quality issues. Post one of those as submitted.

There is no need to contact contributor support on those issues. This is especially why this forum is for.

As a side note: if the quality of those accepted is worse, you should consider deleting them. There is no need to include bad assets just to get them removed after customer complaints and getting hurt by that because that will lower your chance to make future sales. Even if they got accepted, you are still responsible for the asset quality.

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

ABAMBO | Hard- and Software Engineer | Photographer

Worker404Author

Inspiring

to

Your assets were refused on quality issues. Post one of those as submitted.

If you are new to stock, you should consider these resources: https://helpx.adobe.com/stock/contributor/tutorials.html
Please read the contributor user manual for more information on Adobe stock contributions: https://helpx.adobe.com/stock/contributor/user-guide.html
See here for rejection reasons: https://helpx.adobe.com/stock/contributor/help/reasons-for-content-rejection.html
and especially quality and technical issues: https://helpx.adobe.com/stock/contributor/help/quality-and-technical-issues.html

By @Abambo

I don't understand what you mean exactly by "post one of those as submted" but if you mean posting some

of refused images here.

But I was really tired of them and it took me days to prepare them. It's not good to reject them all at once, 75 imsges!

Abambo

Community Expert

I understand what you mean. I wanted to understand your point of view as an older person in the field.

In short, what you mean is that the image cannot be measured merely by its external aesthetic appearance. It must be scrutinized and corrected,right?

I understand what you mean. I wanted to understand your point of view as an older person in the field.

By @Worker404

I prefer wiser, I don't like to be referred to as old. 😂

In short, what you mean is that the image cannot be measured merely by its external aesthetic appearance. It must be scrutinized and corrected,right?

By @Worker404

Yes, aesthetics is important. But if I put your asset in an advert or in an annual report, it needs to be good enough for print. As thumbnails, your pictures are fine. You really need to check the assets in all stages at 100% to detect artefacts, and you must correct what can be corrected. Not all assets can be corrected.

And you should also note: refusals are not personal. A moderator checks around 2000–3000 assets a day. They refuse at the first issue they detect. And it's not sure that your 75 assets were refused by the same moderator. But as the errors are obvious, they did not need to spend a lot of time with your assets.

ABAMBO | Hard- and Software Engineer | Photographer

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