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Anonymous
May 1, 2023
Answered

Access denied from creating adobe stock contributor account

  • May 1, 2023
  • 3 replies
  • 1465 views

I'm unable to create a Contributor account on Adobe Stock. On opening the login/create account page of Contributor, it says: 

"Sorry, your access has been denied.

You are ineligible to use this product or service due to the Service Eligibility Requirements."

I've searched about the Service Eligibility Requirements and other solutions too, which say that "you must be 18 years old or above", however, when I open my Adobe account page, i don't find any column to enter my Date of Birth/Age (i don't remember if this prompt really came during my account opening process or not).

Please, let me know if there's any actual solution to this, or do i have to recreate my account?

This topic has been closed for replies.
Correct answer Jill_C

You cannot be an Adobe Stock Contributor until you are 18.

3 replies

D
Daniyal35547200w0jz
Participant
February 19, 2024

yes i am not 18 years old

 

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
February 19, 2024

You cannot be an Adobe Stock Contributor until you are 18.

Jill C., Forum Volunteer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 1, 2023

    Are you over 18? You know that you need to send in a government issued ID card, where your date of birth is noted.

    Edit: That requirement has been lifted. You still need to be 18 years old, before you can open your account.

    ABAMBO | Hard- and Software Engineer | Photographer
    T
    Test Screen Name
    Legend
    May 1, 2023

    I believe new users do enter their age, and cannot change it. If you actually are over 18, but might have mis-entered it, contact Adobe.  Unusually, I think in this case you should contact Customer Service, though for all other stock contributor issues it would be Stock Contributor Support.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      May 1, 2023

      You get asked a date of birth when creating an Adobe ID.

      And the date of birth needs to correspond with what is written on the ID card that needs to be submitted.

      Edit: Contributors do not need to submit an ID any more.

       

      If indeed the date of birth is wrong, you will have to contact Adobe Customer care to get that corrected.

      ABAMBO | Hard- and Software Engineer | Photographer
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