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D
DA VI EBA MAIKTA
Participant
July 3, 2023
Answered

account blocked, no email answers

  • July 3, 2023
  • 1 reply
  • 413 views

Hello, almost two weeks ago my account was blocked and most likely already deleted "because I uploaded someone else's photos". after sending several emails I got no reply I spoke to Adobe chat agents who can't help me they just said they will put me in touch with a specialist who never came. I am writing this message here and I hope I get an answer to my questions.

 

1. When you realized "I upload photos that are not mine, why is it not mentioned anywhere in the email where you say that my account is closed for some reason, which photos are not my property?"

 

2. What happens to the money I made on your site? Are you closing my page where I sell my images and where does the money go?

 

3. Why don't you have a phone number or a chat where a person can contact you in real-time instead of an email that you don't even respond to?

 

I have more questions, but these are more important, I hope to get an answer soon.

Thank you in advance.

 

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This topic has been closed for replies.
Correct answer Abambo

Chat is customer care, not contributor support. Adobe answers your request for information, but it looks to me that they did answer you, as you know that your account got blocked for copyright infringement.

 

1) You know which pictures are not yours and which are yours. You know, where you copied a picture from someone and uploaded to your portfolio.

 

2) The money won't be paid out. Your assets will be deleted or at least hidden from the public eye after the investigation is over. Eventually, they will still need to store your assets for proof of your wrongdoing, if there are civil or criminal investigations.

 

3) Because e-mails are written proofs. Chat is also a written proof, but Adobe determined that contributors do not need live support. You get answers by mail, but you need to watch your spam folder, and you should refrain from sending multiple mails in a row, spamming the system. Answers won’t come faster.

 

And you won't hear from Adobe here. This space is provided by Adobe, but rarely, you find Adobe employees here answering questions. And they won't discuss your case here in the public.

1 reply

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
July 3, 2023

Chat is customer care, not contributor support. Adobe answers your request for information, but it looks to me that they did answer you, as you know that your account got blocked for copyright infringement.

 

1) You know which pictures are not yours and which are yours. You know, where you copied a picture from someone and uploaded to your portfolio.

 

2) The money won't be paid out. Your assets will be deleted or at least hidden from the public eye after the investigation is over. Eventually, they will still need to store your assets for proof of your wrongdoing, if there are civil or criminal investigations.

 

3) Because e-mails are written proofs. Chat is also a written proof, but Adobe determined that contributors do not need live support. You get answers by mail, but you need to watch your spam folder, and you should refrain from sending multiple mails in a row, spamming the system. Answers won’t come faster.

 

And you won't hear from Adobe here. This space is provided by Adobe, but rarely, you find Adobe employees here answering questions. And they won't discuss your case here in the public.

ABAMBO | Hard- and Software Engineer | Photographer
    D
    DA VI EBA MAIKTAAuthor
    Participant
    July 3, 2023

    I don't know if you noticed that I put " " where I say why my account was blocked, I don't know which images are not mine because there are none that don't belong to me, that's why I want proof from them.
    And the money I made by selling my images on the site will be taken by Adobe?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    July 3, 2023

    So, you need to wait for Adobe to answer, but you need to wait. Sending multiple requests does not accelerate the task. Any contributor, for which Adobe gets a copyright claim, gets blocked during the time of the investigation. If the investigation is not closed, you may still get your account back. If your account gets closed for cause, you won't get a payout:

     

    ABAMBO | Hard- and Software Engineer | Photographer
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