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Big29911249jsop
Participant
May 21, 2023
Answered

Account blocked

  • May 21, 2023
  • 4 replies
  • 614 views

Hi

My account was blocked and the reason Adobe gave me was :

“After reviewing your account, we've noticed some unusual events and/or transactions that are against our terms and submission guidelines".

Then 1 hour later i received another email from adobe support saying my case was resolved. But the problem is my account is still blocked. I have no clue what i did to get blocked. Anyone can help? Thanks.

This topic has been closed for replies.
Correct answer daniellei4510

Nude or vulgar images are not the only subjects that can violate Adobe's guidelines. Multiple accounts, submission of too many similars, infringement of third party rights, use of artists names, and more. I assume you took advantage of the Contact us link you were met with on your dashboard to ask for further details. That is your only option while you wait for Adobe to complete their investigation.

 

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html#:~:text=Multiple%20Accounts,versus%20traditional%20photos%20or%20illustrations

4 replies

A
Admired_parent5C12
Participant
December 23, 2024

Hello All,

 

Even my account is blocked. Reason is blocked for submitting content that violates Adobe Stock submission guidelines.

I have submitted any nude photos or any vulgar or hurting images ... Its been 2 days but its still blocked.. Can anyone please assist me for further step..

daniellei4510
Community Expert
daniellei4510Community ExpertCorrect answer
Community Expert
December 23, 2024

Nude or vulgar images are not the only subjects that can violate Adobe's guidelines. Multiple accounts, submission of too many similars, infringement of third party rights, use of artists names, and more. I assume you took advantage of the Contact us link you were met with on your dashboard to ask for further details. That is your only option while you wait for Adobe to complete their investigation.

 

https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html#:~:text=Multiple%20Accounts,versus%20traditional%20photos%20or%20illustrations

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 21, 2023

    Work on other things while the process completes.

    Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
    1) Suspicious sales or refund activity,
    2) They received an official infringement complaint or "take down" notice from a 3rd party.
    3) Suspected violation of Stock Contributor User Terms,
    4) A technical problem that only Stock Support can fix.

     

    Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

    If you don't hear anything within 10 business days (check your spam folder), send a follow-up.

    Goodbye & good luck.

     

    Nancy O'Shea— Product User & Community Expert
    A
    Anonymous
    January 3, 2024

    "send a follow-up" how to do

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    January 3, 2024

    The link was provided in the post just above yours.

    Jill C., Forum Volunteer
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 21, 2023
    quote

    Then 1 hour later i received another email from adobe support saying my case was resolved.


    By @Big29911249jsop

    What support? If you contacted Customer support, the account will get closed without a resolution because they are not competent for this. So, they will close your support request as soon as they get it.

     

    You need to use the link on the blocking screen to contact Adobe Contributor Support. They will answer by mail, so the answer is not life.

     

    If you got the answer from Contributor Support, I recommend contacting them (I suppose that a reply is working, if not use the link), to ask in a friendly tone, why your account did not get unblocked after the case's resolution.

    ABAMBO | Hard- and Software Engineer | Photographer
      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      May 21, 2023

      No one in the forum can help with account issues, since we are not Adobe employees and do not have access to your account details. You should reply to Adobe directly on the link shown on your Dashboard page to resolve the issue.

      Jill C., Forum Volunteer
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