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G
GFX Alpha
Participant
October 6, 2023
Answered

Account Blocked

  • October 6, 2023
  • 3 replies
  • 2184 views

 But i do nothing wrong last month i upload so many files i think that's why my download increase. Now how to get back my account. I have working here more then 1 years. Nothing wrong i have done. Download increasing its not my fault i upload new work this month that's why i think my download increase.  I just want to back my account. Because it's my  hardworking account. I spend lots of time to my working. Please back my Account. It's really hard to loose my account because i do nothing wrong

    This topic has been closed for replies.
    Correct answer SmartBaje

    Hi @GFX Alpha 

     

    Same Incident happened to me, after 5 days they reviewed my account and solved the problem. So you just contact Adobe and explain about your problem and wait with patience. Don't worry. 

    3 replies

    W
    waqas_8341
    Participant
    August 25, 2024

    please tell us  whether your account unblocked or not? 

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    October 7, 2023

    Adobe will complete their investigation, and will either reactivate your account, having deducted any illegal sales, or will block your account permanently. They have their internal methods of determining the source of the "irregular sales". 

    Jill C., Forum Volunteer
      G
      GFX AlphaAuthor
      Participant
      October 7, 2023

      But I'm done nothing wrong. Previous month i upload mamy file that's why my download increase. I think

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      October 7, 2023

      That's not what "irregular sales activity" means. We do not have insight into your account, and we have no role into this. Adobe does not publicly discuss your situation. All you can do is to wait.

      ABAMBO | Hard- and Software Engineer | Photographer
        daniellei4510
        Community Expert
        daniellei4510Community Expert
        Community Expert
        October 6, 2023

        You are not addressing Adobe here but contributors like yourself. If you have contacted Adobe directly, you have done all you can while they review the situation.

        Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
        G
        GFX AlphaAuthor
        Participant
        October 7, 2023

        Yeah I'm Adobe Stock contributor 

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        October 7, 2023

        If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

        ABAMBO | Hard- and Software Engineer | Photographer
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