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Anonymous
November 22, 2023
Answered

Account Blocked

  • November 22, 2023
  • 5 replies
  • 4684 views

Hi everyone.

I am not against Adobe Stock but I feel it,s big cheating Stock website. I make so many accounts and when every i reach on withdraw point they block my account and then send reason

(Your account has a validation status issue. You should Contact us.).

Even sending them so many emails and the most disgusting service is Customer service like agent to agent.

I wasted more than 3 years. And I feel the most disgusting website for Adobe Contributor.

I don't know who else feels like me or not.

Suggestion: Am I right or wrong?

    Correct answer Nancy OShea

    @33794460,

    Adobe makes the rules.  You agreed to these Contributor Terms when you joined.  Read them again.

     

    Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following reasons:
    1) Suspicious sales or refund activity,
    2) They received an official infringement complaint or "take down" notice from a 3rd party,
    3) Suspected violation of Stock Contributor User Terms (see above),
    4) A technical problem that only Stock Support can fix.

    Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

    • If you don't hear anything within 15 business days (check your spam folder for a reply), send a follow-up inquiry.
    • DO NOT SPAM contributor support.  They receive hundreds of inquiries per day.
    • Wait patiently & be cooperative.  They respond to customers first and contributors second.
    • Meanwhile work on other projects & feel free to submit work to other stock services.

     

    Good luck.

     

    5 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    June 10, 2025

    This discussion from 2023 has been locked.

    ABAMBO | Hard- and Software Engineer | Photographer
    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    November 23, 2023

    Hi @33794460 ,

    If you are creating multiple accounts and getting them suspended, it is possible that the issue of the first account is transferred to the others and that could mean you need to carefully revise all the policies, terms of use and the agreement to bring your account(s) in line with what is required.  I suggest you enquire of Adobe via the "Contact us" on your contributor page the exact reason for the suspension and try to avoid it.

     

    Best wishes

    Jacquelin

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      November 22, 2023

      @33794460,

      Adobe makes the rules.  You agreed to these Contributor Terms when you joined.  Read them again.

       

      Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following reasons:
      1) Suspicious sales or refund activity,
      2) They received an official infringement complaint or "take down" notice from a 3rd party,
      3) Suspected violation of Stock Contributor User Terms (see above),
      4) A technical problem that only Stock Support can fix.

      Contact Stock Contributor Support: https://contributor.stock.adobe.com/contact

      • If you don't hear anything within 15 business days (check your spam folder for a reply), send a follow-up inquiry.
      • DO NOT SPAM contributor support.  They receive hundreds of inquiries per day.
      • Wait patiently & be cooperative.  They respond to customers first and contributors second.
      • Meanwhile work on other projects & feel free to submit work to other stock services.

       

      Good luck.

       

      Nancy O'Shea— Product User & Community Expert
        George_F
        Community Expert
        George_FCommunity Expert
        Community Expert
        November 22, 2023

        It's been speculated that withdrawals may trigger an account review.  What reason is Adobe giving you for closing the account?

         

        I'm sure you already know this, but all we can do here is advise you to contact Contributor Support via the link provided when you try to log in.  If you've had many accounts closed already, I wouldn't attempt to create any more.

         

        Like @Jill_C l, I've also been a contributor for many years without an issue.  It doesn't seem plausible that Adobe is continuously closing the accounts of someone following the Contributor guidelines.

        George F, Photographer & Forum Volunteer
          A
          Anonymous
          November 22, 2023

          Hi George

          Thank you for Advice me..

          I Think you have very good experience. This is my 2nd account was blocked. 

          and the reason is only they send me email (validation status issue./)

          I Think everybody knows his work background, how was he or she create his content.

          The reason is why i join Community because i didn,t get any responce from customer service.. 

          so can you tell me how can i retrive my account.. because i do very hardwork with this account.. and ... you understand.. 

           

          so i need your seggestion and help how can i reactive my account

          George_F
          Community Expert
          George_FCommunity Expert
          Community Expert
          November 22, 2023

          There is no other way, except to either email Contributor Support or to use the "Contact Us" form.  Using the "Contact Us" form automatically includes the details of your account so it is the preferred method but email works as well.

           

          If you've already contacted Contributor Support, then you've done all that you can for the time being.  Be patient, and they will reply within a few weeks.  Watch your spam folders in your email.

          George F, Photographer & Forum Volunteer
            Jill_C
            Community Expert
            Jill_CCommunity Expert
            Community Expert
            November 22, 2023

            You start by stating that you are not "against Adobe Stock", and then go on to enumerate the reasons why you hate Adobe Stock....

             

            Obviously, if you have had your account blocked multiple times, you have been found guilty of violating the terms of the Contributor Agreement that you signed. 

            I have been a Contributor for 7 years now and have NEVER been blocked. You won't get many responses here agreeing with you that Adobe is "disgusting". Adobe Stock is one of the top stock agencies, and with good reason. If you can't play by Adobe's rules, it's time for you to move on and take your chances elsewhere with other stock providers.

             

             

            Jill C., Forum Volunteer
              A
              Anonymous
              November 22, 2023

              Acutuly brother Difinitly i am not 100% right own my place but adobe didn,t discribe me why they closed my account... so that why.. 

              give me idea how can i reactive my account and start work again... 

              Jill_C
              Community Expert
              Jill_CCommunity Expert
              Community Expert
              November 22, 2023

              The only way you can get your account reactivated is reply to the "Contact Us" link on your account page and wait for Adobe Contributor Support to reply. They will need to investigate your account and determine whether you have violated the Contributor Agreement. 

              Jill C., Forum Volunteer
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