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ferdel99
ferdel99
Participating Frequently
February 27, 2025
Answered

Account deactivated

  • February 27, 2025
  • 1 reply
  • 1153 views

I have sent an email to contributor-support@adobe.com and at first they sent me an email stating that I had committed some infraction (I still don't know which one) and that I had to fill out a form (https://survey.adobe.com/jfe/form/SV_74fM1z4DvUPyPlk) to which I have never received a response and now I am not receiving any information by email either. Any advice on what to do to talk to them and recover the account?

    Correct answer Abambo

    You need to wait. Adobe will eventually come to a conclusion. However, Adobe answers requests and tells you what infractions you have committed. Somewhere in the process, you did get an e-mail with your infraction called out.

    1 reply

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    February 27, 2025

    You need to wait. Adobe will eventually come to a conclusion. However, Adobe answers requests and tells you what infractions you have committed. Somewhere in the process, you did get an e-mail with your infraction called out.

    ABAMBO | Hard- and Software Engineer | Photographer
      ferdel99
      ferdel99Author
      Participating Frequently
      February 27, 2025

      They said "Your account has been blocked for submitting content that violates Adobe Stock submission guidelines, or for activities that violate the Adobe Stock Contributor Terms, on the basis of internal review of your content and account"

      I ask them specifically what but I don't receive any answer.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 27, 2025

      Well, it's going to be 5 months since the first contact. And regarding responding with the case number to the same email, I haven't received any response either.

      What an eternal wait for a response


      Check your assets against the requirements meanwhile. There may be one or the other violating the terms.

      ABAMBO | Hard- and Software Engineer | Photographer
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