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Participating Frequently
June 11, 2025
Answered

Account Deactivation for no reason

  • June 11, 2025
  • 2 replies
  • 246 views

Hello, 

My name is Aamir Sohail and I'm working on adobe stock since 3 years on 22 May account is suddenly deactivated without any warning or reason. I build a porfolio of 55000 images plus some designs. I contact every possible email and file a appeal but can't get reply from adobe stock, kindly someone tell me what should I do now?

 

[Moderator moved the thread to the correct forum]

Correct answer Abambo

There is always a reason. And Adobe tells you that reason. 

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

2 replies

Nancy OShea
Community Expert
Community Expert
June 16, 2025

Adobe likely detected suspicious account activity.
1) Unusual sales or refunds.
2) Unauthorized use of protected Brand Names in keywords/descriptions.
3) Content spamming. Using multiple accounts to bypass submission limits.
4) Customer complaints / 'Take Down Notices' from 3rd parties.
5) Other violations of Stock Contributor Terms. See below.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

This matter is solely between you and Adobe Stock, not fellow Contributors in this user-to-user community.

Be patient. It may take several weeks or months for the investigation to conclude. Check your email spam folder. If requested, provide additional information directly to Adobe Stock.

 

Work on other projects. Submit content to other stock services.

Good luck.

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
June 15, 2025

There is always a reason. And Adobe tells you that reason. 

 

If your account has been suspended, there is nothing that this community of peers can do for you. You will need to contact Adobe contributor support via the link at “Contact us”. Adobe will answer via e-mail, so watch your spam folder. The answer may take some time, depending on the workload of contributor support and the complexity of the investigation. So be patient and do not spam the contributor support.

ABAMBO | Hard- and Software Engineer | Photographer