Participating Frequently

Question

Account has been blocked due to similar content

Forum|Forum|1 year ago
April 19, 2024
5 replies
2103 views

My account has been blocked for uploading similar content, I don't know if uploading several photos that look similar can get the account blocked. Although all photos are taken from different angles. Maybe because the description and keywords look the same.

I've tried contacting contributor support but it's been a month and there's been no reply at all. Is it possible to get my account back and if not, can I create a new account by re-uploading the old portfolio and use this blocking as a lesson for the future? I ask for advice what should I do?

Thank you.

This topic has been closed for replies.

jacquelingphoto2017

Community Expert

Hi @Shofi32873006lc3s ,

Yes, your account will be blocked for submitting too many similar. and may be closed if you persist. Except Adobe tells you that your account is closed, it will be reinstated. However, when you contact them they will send you a correspondence with criteria that you should agree to. After agreeing to the criteria, which include removing the offending files and refraining from submitting any more similar files, your account will be reinstated. This process may take in excess of 40 days after you agree to the criteria. The entire process may take multiple months. Therefore, I suggest you use the time to prepare more files for submission.

Creating another account to submit the same set of files will place you at risk of closed accounts. While multiple accounts are permitted the suggestion is that you submit different formats to each account. For example, one for vectors, another for photos, another for videos and so on.

Best wishes

Jacquelin

S

Shofi32873006lc3sAuthor

Participating Frequently

Yes, Adobe previously notified me via email that my account had been blocked for violating submission guidelines. When I contacted them via contact us I only got an auto reply like this:

Your content may be removed, or your account may be deactivated, for not complying with these Account and Content Submission Guidelines.
If your content has been removed, or your account blocked, due to a violation of our Terms (including these Account and Submission Guidelines), and you dispute the decision, you may file an appeal or use an out-of-court dispute resolution option (where applicable in your jurisdiction) by following the process here: https://www.adobe.com/trust/transparency.html

Regards,

Adobe Artist Relations

I have also contacted contributor support but still haven't received a reply, I'm still waiting. Is it possible to still get my account back?

Abambo

Community Expert

The link and the form is contributor support!

ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Community Expert

How do you know your account wasn't blocked for other reasons?

Adobe may temporarily suspend or permanently terminate a Stock Contributor account for any of the following:
1) Suspicious sales or refund activity.
2) Customer complaints.
3) Content spamming or fraud.
4) Receipt of an official infringement complaint or "take down" notice.
5) Suspected violation of Stock Contributor User Terms.
https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html

This matter is between you and Stock Contributor Support: https://contributor.stock.adobe.com/contact
Nobody in this user-to-user forum can help you.

An account audit or infringement investigation may take several weeks or months to complete. Be patient. Check your email spam folder for replies. If more information is requested from you, be cooperative and assist the auditor. But do not spam them with emails. Work on other projects. In the meantime, you may wish to submit content to other stock services besides Adobe.

Good luck.

Nancy O'Shea— Product User & Community Expert

S

Shofi32873006lc3sAuthor

Participating Frequently

Yes, I just uploaded a similar asset and it was considered spamming by Adobe, apart from that I didn't do anything else wrong. I've sent an email on the link https://contributor.stock.adobe.com/contact and they answered with auto reply, right? Because after I sent the email I immediately got a response like this:

Your content may be removed, or your account may be deactivated, for not complying with these Account and Content Submission Guidelines.
If your content has been removed, or your account blocked, due to a violation of our Terms (including these Account and Submission Guidelines), and you dispute the decision, you may file an appeal or use an out-of-court dispute resolution option (where applicable in your jurisdiction) by following the process here: https://www.adobe.com/trust/transparency.html

Regards,

Adobe Artist Relations

So how can it be solved?

Nancy OShea

Community Expert

Then you know as much as we do. Your work isn't diverse enough for Adobe Stock.

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

(FYI: Don't select all the topics, only relevant ones)

My account has been blocked for uploading similar content, I don't know if uploading several photos that look similar can get the account blocked. Although all photos are taken from different angles. Maybe because the description and keywords look the same.

By @Shofi32873006lc3s

If you check the requirements, you will see, that Adobe allows 3 variations of the same theme. https://helpx.adobe.com/stock/contributor/help/submission-guidelines.html and https://helpx.adobe.com/stock/contributor/help/similar-vs-spamming.html

ABAMBO | Hard- and Software Engineer | Photographer

Jill_C

Community Expert

How do you know if similar content was the reason for blocking if you haven't heard back from Adobe ?

Jill C., Forum Volunteer

S

Shofi32873006lc3sAuthor

Participating Frequently

So I send similar photos and too much similar content can be considered spam. Spamming is a violation of account and content submission guidelines. Previously, Adobe had sent an email notification that my account was blocked. What do you think? Is there any chance I can get my account back?

Abambo

Community Expert

If it was for similar assets and not for fraud, and if it is the first offence, yes, there is a chance. You will be requested to delete numerous assets, however.

ABAMBO | Hard- and Software Engineer | Photographer

daniellei4510

Community Expert

A month is not that long of a wait to hear back from Adobe. Don't create a second account. If you do, and you're original account is eventually re-activated, you'll likely be banned for having multiple accounts. I suspect that you will eventually hear back from Adobe and they will ask you to delete your similar assets. At least that is what I believe others have experienced.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

S

Shofi32873006lc3sAuthor

Participating Frequently

Thanks for the advice, I agree with you I will wait for their answer. But how long does it usually take to resolve a problem like this?

daniellei4510

Community Expert

It can vary, depending on how many other investigations are going on before yours. We only know from anecdotal evidence posted here previously. It happens, but it's rare that contributors follow up to let us know when or how their accounts were reactivated.

Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.

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